Newps wrote:

That's not exactly why. I was a member of the Cessna Pilots Assoc at
the time and they had one of their senior people in the company at the
time come on to the CPA forums(CPA provides free membership to industry
reps) and basically tell everybody there they didn't know their ass from
a hole in the ground. Absolutely zero skills in interacting with the
customer. It's our way or the highway. My local avionics shop, which
is one of the largest in the experimental field, will tell you the same
thing. The upper management of JPI could not possibly care less what
you think and they let you know that at every opportunity. I wouldn't
have believed what they did on the CPA forums if I didn't see it for
myself. I will never put any of their crap in my plane.

That was back in 2005. I was in the market for an engine analyzer to go
with my new engine. When I questioned JPI tech support about their
proprietary data encoding, the response was pretty arrogant and defensive.
Basically, they told me their software would perform any function that any
other software package would do, so I shouldn't care if the data had
proprietary encoding. When I listed a few functions that EGView's software
could do that their's could not, they said they were working on adding those
functions (in other words, their original claim was a load of crap).

When I asked outright why I should not be able to choose how to analyze
the data that came from my monitor, I was told that JPI considered the data
that came from their monitor to belong to JPI. That was enough for me.

My experience with EI's customer support was exactly the opposite. I've
been flying behind my EI UBG-16 for 2 yrs./250 hrs. and couldn't be happier.

John Galban=====N4BQ (PA28-180)

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