Do own or run a business Bob. I have and do and I sure as hell want to
know when my customers get less service than they expect. When I find this
out I either do what I can to change those expectations or make changes to
get the service up to those expectations.

Amen. There is nothing worse than having a customer simply leave, and never
come back, without explaining their reasons for choosing a competitor.

The owner of the FBO deserves to know what his employee is doing to ruin his
business. I know that sounds harsh, but that is precisely what this guy is
doing.
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"