About a month or so ago, Frank Paynter posted the followng he

"I wound up calling the FAA Airman Certificate Office at (866)
878-2498, waiting interminably until I got to an actual human, who
then immediately removed the rating(s) from my record. Then I was
able to go through the web process, pay my $2.00 via credit card, and
get my plastic certificate.

Note that if you call the ACB and select menu choice 1 -- 2
("Information regarding replacement of your airman certificate...."),
you will suffer through a long explanation, and then be directed to
the FAA website, without ever having the opportunity to talk to a
human. You must instead choose 1 -- 1 ("Info concerning date of
issue currently being processed..."), suffer through the interminable
wait, and then tell the human what you want."

When I did it, I spoke with Amy. It took her all of 10 seconds typing
something and it made it so my Private Pilot Glider Air Tow Only
certificate could now be replaced on line. Tell them you get Error
Code #214, and they will fix you right up. My total phone call was
probably less than 2 minutes, and my plastic certificat arrived in
less than 10 days. Oh, and mine had my SS number, so my replacement
was free!

Good luck!

Steve Leonard