"Alan Erskine" wrote in message
...
On 26/05/2010 12:30 PM, Mitchell Holman wrote:


What happened; flooded airfield?

For info, The bigpond server is only "talking to bigpond customers.
I put some details on the bigpond internal groups e.g.

Well, I tried to tell HelpDesk that the server was only "talking" to
bigpond customers.
The "results" of my phone calls are :

Me : "First, do you know what a news server is"?
Desk : "No"
Me : "Can you transfer me to someone who handles the news server"
Desk : "OK"
(on hold for 13 minutes)
Desk : "How can I help you?"
Me : " Do you know what a news server is?"
Desk : "No"
Me : "Well the news server is only accepting posts from bigpond customers,
and not from anyone else. in fact I used another news server and on
aus.politics it had 171 messages while the bigpond server only had 9."
Desk : "We have limited resources here and only handle E-Mail and
Internet" if you can use another "site" that is it".
Me : "I don't use a "site" I use a News Reader."
Desk : "You can ring this number 1800009243 for support, but you may have
to pay"
Me : "Is that your support?"
Desk : "Yes"

Rang the number and got "Welcome to GIZMO, how can we help?"
Me : "Do you handle reports that the bigpond news server is
malfunctioning?"
GIZMO : "What is a news server"
(After a quick description of News server and Usenet)
GIZMO : "Really sorry, but I don't know who you can contact a bigpond to
resolve your problem.

The only "contacts" I have are old ones, has anyone got others?

News Server?


News server problems (BP) e-mail



CC copies to :
Lincoln Jurd
General Manager, BigPond Service & Transformation