On Jun 26, 9:47*am, Mxsmanic wrote:
Tom P writes:
Factory workers make mistakes all the time. It's normal.

The number and magnitude of mistakes they make depend a great deal on
corporate and social culture.

I recall Akio Morita describing such a problem. Sony was building Trinitrons
in both Japan and the USA. In both countries, the tubes had to meet the same
tolerances. Nevertheless, the company found that the Japanese tubes were
always far closer to perfection than the USA tubes.

Finally, management figure it out. The Japanese always tried to get things
perfect, no matter what the accepted tolerances were, whereas the Americans
didn't care whether it was perfect or not, as long as it fell within the
tolerances.

To fix this, Sony made the tolerances far tighter for the USA tubes. Their
quality then improved significantly.

It was all about culture.

If anything, it says something about the Italian quality control who let
the parts out in the first place, and Boeing quality control who let the
parts into the assembly line.

The best way to ensure quality is to build it right the first time, not to
throw out half the inventory during quality inspections.
Don't allow yourselves be puppets controlled by the puppetmaster.
Responses feed his ego and allow him to attempt to display
superiority.