To be perfectly honest, every time I talk to Costello (including yesterday) it feels rude, short and uncomfortable. We have a number of pilots in our area who currently use them. In addition I insure a contest and a large hangar thru them. If you listened to the phone calls we have made with fairly simple questions you would think that we were bill collectors instead of paying customers of several years...it is frankly getting that bad. I am strongly considering a change.

I am very disappointed in their general customer care, consistent poor demeanor and very distinct lack of friendly-ness. This is not just I but a number of others and we have all been discussing it recently. Nothing is more important to me after spending 5k a year with someone (2 gliders, hangar, contest). We should be treated like gold, not like a piece of dog****.

Anyone else know what I am talking about?

Sean
F2

On Tuesday, April 3, 2012 4:53:14 PM UTC-4, noel.wade wrote:
OK, just had to post: Is anyone else here really annoyed at the SSA's
insurance requirement "changes" for this year?

I had an unpleasant experience with Costello when I bought my first
sailplane (2007). I was very satisfied with my move to Avemco for the
last 4 years. They've provided me with comparable rates & coverage,
flexible payment plans, and helpful, friendly staff. Unfortunately,
they cannot comply with the revised/clarified requirements for soaring
contest liability insurance.

In fact, it seems that only one carrier out there words their policy
in a way that the SSA approves of: Costello.

I know that Costello has a positive relationship with the SSA and
witnessed the nice check they handed over to the SSA at the Reno
convention. But setting up a de-facto monopoly just rubs me the wrong
way... Shouldn't private companies be competing to do business with
us, as a group of several-hundred customers (who are likely to have
good income and be a relatively low risk of defaulting on our
payments)?

The "disputed" issue is a little bit of extra coverage for bystanders
(or other pilots in a midair). Does that actually help defuse any
ridiculous litigation or civil suits or financial penalties, in the
wake of an accident? It certainly doesn't provide any special
indemnification for the SSA, so I highly doubt it has a practical
benefit in a legal/liability situation. Seems to me that the primary
benefit of this insurance requirement is that it guarantees Costello a
certain volume of business each year.

Annoyed that I'm being forced to change carriers,

--Noel