On 4/4/2012 7:36 AM, Sean Fidler wrote:
To be perfectly honest, every time I talk to Costello (including
yesterday) it feels rude, short and uncomfortable. We have a number
of pilots in our area who currently use them. In addition I insure a
contest and a large hangar thru them. If you listened to the phone
calls we have made with fairly simple questions you would think that
we were bill collectors instead of paying customers of several
years...it is frankly getting that bad. I am strongly considering a
change.

I am very disappointed in their general customer care, consistent
poor demeanor and very distinct lack of friendly-ness. This is not
just I but a number of others and we have all been discussing it
recently. Nothing is more important to me after spending 5k a year
with someone (2 gliders, hangar, contest). We should be treated like
gold, not like a piece of dog****.

Anyone else know what I am talking about?

No, not at all. I've been insured through them for decades. Do you treat
them like you do the Rules Committee?

--
Eric Greenwell - Washington State, USA (change ".netto" to ".us" to
email me)