At 21:37 02 April 2013, Craig R. wrote:

You may dislike what happened at W&W, but let's prioritize a bit on
getting upset. This example is small potatoes.

You are right, 20 years ago this would have been small potatoes. Like it or
not we are in an age when what happens can be communicated to literally
millions of people very easily.You do not have to arouse media interest you
just post something on the internet.
Now I live in the UK so I have never ever had any contact with Wings and
Wheels and now I am never likely to. At best the proprietor comes over as
someone more concerned with himself than his customers and the number of
people that know this increases exponetially. Agree most of them won't care
a jot but a small business, and W&W is a small business, relies on cash
flow and even the loss of a few customers can be serious.
Of course someone has the right to run their business how they see fit but
they have to appreciate that upsetting one customer does not mean that just
that one customer knows any more.