Quote:
Originally Posted by Don Johnstone[_4_]
At 21:37 02 April 2013, Craig R. wrote:
You may dislike what happened at W&W, but let's prioritize a bit on
getting upset. This example is small potatoes.
At best the proprietor comes over as someone more concerned with himself than his customers and the number of people that know this increases exponetially. Agree most of them won't care a jot but a small business, and W&W is a small business, relies on cash flow and even the loss of a few customers can be serious.
Of course someone has the right to run their business how they see fit but
they have to appreciate that upsetting one customer does not mean that just
that one customer knows any more.
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Well, if you haven't noticed many other posts, most folks here have had excellent service from Tim. I've dealt with him many times and he has always been informative prompt and helpful. And even when I screwed up my PNA, he helped me get it back to factory settings at no charge. I appreciate his responses to my questions, and he has always been an excellent businessman in my book, including offering discounts when I hadn't asked. Thanks Tim.
If that matters at all...
Cheers me old,
Squeak