I also think you're plain wrong.
At this point, Tim's business is more
helped by Sean's incessant *******ry towards
him than harmed by my mild support.
GC

Don't be so sure - old customers have indeed made up their minds, but new ones (like me, just getting into sailplanes) are using this information to decide purchasing patterns.

Now, I'll stipulate this. Sean's behaving like a di**. Not so much in his content or point, but in his tone and clear badgering. Sean has issues (that I believe have nothing to do with this) but I only care about the content as his tone matters not a whit to my wallet.

My concern as an (extremely near) future customer is this: While in this case he is likely legally entitled to do so, Tim is INTENTIONALLY hiding an important policy from his customers. There is no other way around this - it is willful. This shows a lack of concern for his customers desire and need to make informed decisions. My question is what *other* policies will he go to great lengths to avoid talking about that may have a real significant impact on my purchase?

Currently I have moved my purchasing focus to a competing outfit (not named to avoid being called a shill in my first post) simply because of this thread. Had Tim previously posted the policy this thread would not exist. If Tim had used the common sense approach and conceded to Bob that it wasn't posted and probably should be and give him a bit of leeway, this thread would not exist. Had he manned up and posted it after this thread started, this potential customer purchase of this week (mine) would still exist. Intentionally hiding policy and then going backwards to enforce it is not just plain bad business, it speaks volumes about business mindset.

I don't know Tim (and I'm pretty sure I don't care to know Sean), but I just wanted some of his defenders (some rather blind IMHO) to know that HIS actions (not Sean's) in this case have already cost him money from his own pocket.

BTW, there are people on this forum who have known me for many years and can vouch that I'm a pretty damn good and reasonable paying customer.

JB