Just couldn't help putting in my two cents. I have two gliders, each handled by a different FSDO. I dutifully FAX in my program letters every January. Most years they claim not to have received them when I ask about it. So today I called each FSDO to ask how they would like me to send them the letters. Got put into voice mail each of the two times I called each office.. I left a detailed voice-mail each time. At the end of today I got just one call back that was left on my voice mail and it was as if I never left a message. The person was asking me to call back to discuss exactly what I wanted.

Service. Availability. Good communications.