On Thursday, October 23, 2014 11:11:44 AM UTC-7, wrote:
Thank you.
In my next life I will try to be a physicist.
I am greatly attracted to the technology in the Butterfly Vario but in asking many people about their experiences, customer service and support is lacking. I am tired of paying full price to be a beta tester and then get abandoned.

'I am greatly attracted to the technology in the Butterfly Vario but in asking many people about their experiences, customer service and support is lacking.'

I am a bit surprised by that statement. It is a European company, not Radio Shack down at the mall, nevertheless, my emailed requests and questions to Butterfly are nearly always answered overnight. In the one instance that I had a serious problem with released firmware, I explained what I saw, and had fixed firmware version within a couple of days.

I don't know what your expectations are, but I doubt you would do much better on this type of product unless the company president was a next door neighbor.