On Thursday, October 23, 2014 6:24:29 PM UTC-4, wrote:
On Thursday, October 23, 2014 11:11:44 AM UTC-7, wrote:
Thank you.
In my next life I will try to be a physicist.
I am greatly attracted to the technology in the Butterfly Vario but in asking many people about their experiences, customer service and support is lacking. I am tired of paying full price to be a beta tester and then get abandoned.

What you call "beta testers" is better described as "early adopters". I am sure Butterfly has a small subset of users that they actually enlist as beta testers.

We are lucky to have people that start companies like that which have the vision and are willing to take a inordinate risk by developing such advanced products - especially for such a small market - in the hope of establishing a sustainable business. They count on the availability of early adopters, without which their venture would most likely not be viable. On the other hand, the early adopters seek to get their hands on the latest technology as soon as possible. It is a symbiotic relationship.

It just happens that some people are just not willing or suitable early adopters. That's fine. Just wait until the product matures then consider it again. If you are expecting a completely finished product from the very first version, it is not going to happen.

Not in every case you pay full price as an early adopter. Many received a very nice discount on a Powerflarm for being one.

David

I second what David said, and I also agree with Jon and Richard. I have a Butterfly Vario, and I love it. There are hiccups, sure, but I've got hiccups with my iPhone 6, too. Just like Apple has done, Butterfly has responded swiftly to fix them. Sounds to me like you're a perfectionist that wouldn't be satisfied with any piece of equipment, up to and including your glider.

-John, Q3