I had the opposite experience in the UK. I dropped a note to the UK/Europe dealer Andy Davis and basically got 24/7 replies to my emails/telephone calls asking hundreds of questions for weeks on end. I struggled to get anything out of the Schempp-Hirth agent and the Schleicher agent was OK. I guess they are very low volume sales and I imagine that a lot of the customers have already decided what they want before they get in touch so they aren't really selling they are just accepting orders. I know from Andy Davis that both M&D (JS's European partner for EASA certification and supplier of the jet turbine) and JS in SA are absolutely flat out so it's great to have a good agent to get information out of them.