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Old April 12th 17, 08:13 PM posted to rec.aviation.piloting,aus.aviation,alt.law-enforcement,talk.politics.guns,sac.politics
P. Coonan
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Posts: 2
Default United Airlines, We put the "Hospital" in "Hospitality"!

On 11 Apr 2017, Sylvia Else posted some
:

On 12/04/2017 12:06 PM, de chucka wrote:
On 12/04/2017 11:43 AM, Sylvia Else wrote:
On 12/04/2017 7:51 AM, Air Gestapo wrote:
https://www.youtube.com/watch?v=STJQnu72Nec

Find us on http://www.facebook.com/flightorg. On the 9th April,
2017, a man was forcibly removed from United Airlines Flight
3411 in Chicago, set for Louisville. While we'd normally say
that until we have all the information, we have no information
at all, the United response tends to confirm the incident as
described by passengers. United Airlines said that ... "Flight
3411 from Chicago to Louisville was overbooked. After our team
looked for volunteers, one customer refused to leave the
aircraft voluntarily and law enforcement was asked to come to
the gate. We apologize for the overbook situation."


It's a difficult situation. If a person refusing to leave were
allowed to stay, then passengers would never comply. If force has to
be used to remove a non-compliant passenger, then that's what has to
be done.

Bumping passengers in favour of its own staff looks strange, but it
may be that if those staff weren't carried, it would have knock on
effects for other flights.

To my mind, the proper solution to the overbooking problem is either
to ban it outright (given that it's deliberate, not just a mistake),
or to require that the airline just keep offering more and more
money until they do get the needed volunteers. If that means they
have to offer tens of thousands of dollars, then so be it - that's
the price of overbooking.


There is absolutely no excuse for overbooking flights and bouncing
booked passengers with valid tickets. In this case they bounced him
down the aisle


If they didn't overbook, then there'd be many more flights with empty
seats when people didn't show up. If you were an airline exec wouldn't
you been looking at those seats, and wishing you could earn some money
from them.

The problem is not the overbooking, but how it's handled when, as
occasionally happens, too many people actually turn up.


Except in this case it was 4 United employees who could have been moved
to another flight or comped by another airline. One hour wouldn't have
made any difference to them.

That flight was out of O'Hare. There were 48 flights to Louisville KY
that day, 24 of them after 6 PM.