View Single Post
  #26  
Old November 16th 06, 12:46 AM posted to rec.aviation.homebuilt
Plane Fun
external usenet poster
 
Posts: 1
Default Aircraft Spruce Rant

Doug Palmer's message

Doug let the group know about his dissatisfaction with the delay in
shipping on his recent order, and I wanted to let everyone know that we
have apologized to Doug for the order shipping Tuesday instead of
Monday (order placed Saturday), and refunded the freight cost due to
the delay. We do ship about 98% of orders the same day they are placed,
but his order got hung up in the warehouse late in the day. Doug sent
me a very nice e-mail and he seems to be back on board with Aircraft
Spruce as a supplier.

I reviewed the responses to Doug's posting, and appreciate the response
with both positive and negative feedback on Aircraft Spruce. If anyone
has any particular issue or problem relating to dealing with our
company, please let us know. We do work hard to provide the best
quality possible, but if there is something we need to resolve, we want
to do so. Thanks again for your comments.

Jim Irwin
Aircraft Spruce


Stuart & Kathryn Fields wrote:
Just finished two orders to Aircraft Spruce and the first was almost
delivered while I was still on the phone. Literally the order was placed
one day and I received it the next before noon. Normally only McMaster-Carr
provides that kind of speedy service. I have shopped several times trying
to beat Spruce prices and found their prices to be as good or better than
others.

--
Stuart Fields
Experimental Helo magazine
P. O. Box 1585
Inyokern, CA 93527
(760) 377-4478
(760) 408-9747 general and layout cell
(760) 608-1299 technical and advertising cell

www.vkss.com
www.experimentalhelo.com


"David Melby Cavalier" wrote in message
oups.com...

Doug Palmer wrote:
I have now been working on my project almost ten years and generally
Aircraft Spruce and Specialty has been the benefactor. Their website

now
states that orders placed before 3:00 PM will ship the same day. This

is
bull****. I ordered two gallons of UV smooth prime on Saturday and for

some
reason they have not managed to put two gallons of paint into a box and

get
it out and it is tuesday. I called them to ask when it would ship, and

I
get attitude and an exasperated it should go out today sir.

Dealing with the spruce crowd has been a roller coaster ride. At times

they
shine, then they will simply act like a third rate mail order house.

Most
companies after you have spent 40-60K with them would give you some sort

of
customer service and recognition as a return customer, not these guys,

hell,
they seem to go out of the way to tick you off.

I'll be done soon, and not dealing with Spruce will be nice. I already

went
with Gulf Coast Avionics for my radios as they had good phone support

and
good prices - I highly reccommend. I bought my Wheels and several other
larger cost items through Wicks, again better prices. And I must say, I
enjoy calling the folks at Wicks for stuff. Their people are friendly

and
there is a family feel on the phone. Unfortunately being a northern
California builder I often go with Spruce because once they fill the

order
it only takes two days to get here UPS ground.

I guess the point of ths rant is to encourage builders to go with some

of
the other good guys. The folks that have treated me right include

Wicks,
B&C Specialty, Gulf Coast Avionics, RST, SKyGeek, Vans, Airparts Inc,
Mezimer (MAC), Grove Aircraft, Aero Parts and Supply, Sacramento Sky

Ranch.
I'm sure there are others but I just cannot think of them now.

BTW the project is halfway through being painted, some photos can be

seen at
http://www.whitealbatross.com/Webplane/index.htm

Thanks for listening!

Doug


I find this hard to believe. I have been buying from Spruce for years
and years and have found thier service to be the best. Never a
problem. When I have called them about something, they have been very
helpful. Not the case with Wicks.