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Aircraft Spruce Rant
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November 11th 06, 06:13 PM posted to rec.aviation.homebuilt
BobR
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Posts: 356
Aircraft Spruce Rant
I have never had that good of a response from Aircraft Spruce but on
many occasions I have accused McMaster-Carr of reading my mind and
shipping before I ordered. Hell, they once even told me they were out
of stock on an item that would take a week to get and I still received
it in two days instead of the next day. Most orders from McMaster-Carr
have been received within 24 hours and those which were not were within
48 hours. I love dealing with those people.
Stuart & Kathryn Fields wrote:
Just finished two orders to Aircraft Spruce and the first was almost
delivered while I was still on the phone. Literally the order was placed
one day and I received it the next before noon. Normally only McMaster-Carr
provides that kind of speedy service. I have shopped several times trying
to beat Spruce prices and found their prices to be as good or better than
others.
--
Stuart Fields
Experimental Helo magazine
P. O. Box 1585
Inyokern, CA 93527
(760) 377-4478
(760) 408-9747 general and layout cell
(760) 608-1299 technical and advertising cell
www.vkss.com
www.experimentalhelo.com
"David Melby Cavalier" wrote in message
oups.com...
Doug Palmer wrote:
I have now been working on my project almost ten years and generally
Aircraft Spruce and Specialty has been the benefactor. Their website
now
states that orders placed before 3:00 PM will ship the same day. This
is
bull****. I ordered two gallons of UV smooth prime on Saturday and for
some
reason they have not managed to put two gallons of paint into a box and
get
it out and it is tuesday. I called them to ask when it would ship, and
I
get attitude and an exasperated it should go out today sir.
Dealing with the spruce crowd has been a roller coaster ride. At times
they
shine, then they will simply act like a third rate mail order house.
Most
companies after you have spent 40-60K with them would give you some sort
of
customer service and recognition as a return customer, not these guys,
hell,
they seem to go out of the way to tick you off.
I'll be done soon, and not dealing with Spruce will be nice. I already
went
with Gulf Coast Avionics for my radios as they had good phone support
and
good prices - I highly reccommend. I bought my Wheels and several other
larger cost items through Wicks, again better prices. And I must say, I
enjoy calling the folks at Wicks for stuff. Their people are friendly
and
there is a family feel on the phone. Unfortunately being a northern
California builder I often go with Spruce because once they fill the
order
it only takes two days to get here UPS ground.
I guess the point of ths rant is to encourage builders to go with some
of
the other good guys. The folks that have treated me right include
Wicks,
B&C Specialty, Gulf Coast Avionics, RST, SKyGeek, Vans, Airparts Inc,
Mezimer (MAC), Grove Aircraft, Aero Parts and Supply, Sacramento Sky
Ranch.
I'm sure there are others but I just cannot think of them now.
BTW the project is halfway through being painted, some photos can be
seen at
http://www.whitealbatross.com/Webplane/index.htm
Thanks for listening!
Doug
I find this hard to believe. I have been buying from Spruce for years
and years and have found thier service to be the best. Never a
problem. When I have called them about something, they have been very
helpful. Not the case with Wicks.
BobR
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