Well Warren all I can say to you is bid a QA job and try to correct what you
perceive as a problem. If you choose not to then you are part of the
problem. The phrase you choose to exploit was meant to say in a nice way
that if you required remedial training it would be handled inhouse. All the
user would need to know was the situation was resolved. If you think that's
bureaucratic there's nothing I could say to you. There are a lot of people
that "care". Based on your we-they response I'd say you are part of the
problem
Al


"Warren Jones" wrote in message
nk.net...

"Allan9" wrote in message
. ..
Maybe that's the manner your QA operates. We did tell the user we would
investigate and would ask them if they wanted us to get back to them with
what we found. If they did we did. Internal people actions were handled
in house. All the user needed to know was the situation was resolved.
Al


"All the user needed to know was the situation was resolved."

That's a typical FAA bureaucratic QA management answer. You gave the user
lip service. Sounds like your QA is the same as everyone else's.

Chip, ZTL