I have Norton. The latest copy. I have been running Norton for about 4
years. When I switched to DSL all of a sudden the little opening and
closing envelope that indicates Norton is checking the incoming email
quit working. For a program for which I pay yearly to maintain the
update subscription I was surprised that I could not call anyone on the
phone. So I composed an email to their technical people and got a course
on removing and reinstalling NAV involving physically editing the
register. Did that, no joy.

Then I got an idiot who said that my firewall was causing the
interference with the icon function. Disable the firewall and Norton
will work again...yeh, sure it did. OK, remove the firewall and
reinstall Norton then reinstall the firewall. So much fun!

Did not fix it. I had a new copy of NAV, never used full program
supplied with my lap top. Uninstalled and cleanded the registry and temp
files. Installed the "NEW" NAV(a one month old edition) and updated it
to no avail.

THe tech then said that the NAV probably was working just not the
icon...to test its function he sent me to a web site to download a "fake
virus" that I could then attach to an email I would send to myself.
Well, my ISP actually does a pretty good job of filtering viruses from
inbound email (I have Norton for insurance) so the "fake virus" could
not get through to my Eudora email. I cannot test this method without
disabling all the goodies that prevent "port" attacks through my DSL.

Norton does not have a fix that assures me that it is actually
functioning. I am now looking at McAfee. Any suggestions on the Norton?

--
Bruce A. Frank

clare, @, snyder.on, .ca wrote:

On 31 Aug 2003 21:32:37 GMT, (CW9371) wrote:

fter I installed it from
AVG's website, it ran through the detection program and found a virus
that the Norton program had completely missed. It scans e-mail also.

Um, u do know that u have to keep things updated and well most people dont
remember to update there norton so dont knock norton. Actually norton pro 2003
is the best ranked virus scanner out there. U do get what u pay for, the free
ones are fine but the updates are slower.....

Personally, I like McAfee better than Norton. It is less intrusive and
in it's default configuration REMOVES files it cannot clean, rather
than the innocuous"quarantine" which can leave an active virus file on
the computer.

All the way around I find Symantec (Norton) to be hard to deal with.
Their support, when required, sucks. They have the attitude that they
don't make mistakes, so if you have a problem it is something YOU are
doing wrong.

Things have changed a lot since Peter Norton is out of the picture.

McAfee and Norton are very similar in price