Everything was trimmed!! (-;

Counterpoint to the Lightspeed QA 'issue':

I have a 20XL and a 30XL. Both have performed flawlessly from the day
I got them. Maybe I'm just lucky, but that never happens! To be fair,
I don't listen to music in the air so I am unqualified to comment on
the audio fidelity.

Last week, in a weak moment, I decided to trade-in the 20XL for the
new G-series, move the 30XL to the co-pilot spot and use the new
headset myself. I called Lightspeed and asked about a refurb of my
20XL vs. the cost of the upgrade. The very helpful lady at Lightspeed,
I forget her name (darn it) asked what the 20XL had going on that
needed a refurb. I explained that the earpiece cover was delaminating.
She suggested that I hold off on the upgrade and she would send me
replacement earpieces. She also said that the trade-up program will be
around for a long time; if I am still considering an upgrade after
installing the new earpieces I should just give her a call. When I
asked about the cost for the new earpieces she seemed surprised - it
was free and they pay the shipping. Hard to beat that kind of service!

The replacement parts arrived yesterday. Installed them and applied
appropriate amounts of Fantastic to the rest of the headset (where
does all of that crud come from?!). It looks and works like new.

My only issue now is that I need to find another 'excuse' to upgrade!

My experience is that Lightspeed is 100% customer-oriented. Of course,
your mileage may vary.

Jack