On Tuesday, April 7, 2020 at 4:56:21 AM UTC+2, jp wrote:

I also just purchased an additional glider (ASK-21) and I have not received it, as far as I can figure out, and I have been unable to find any FAQ or other assistance for this.

I am done.

When you buy an additional glider, you need to download and install the Hangar Update from the Condor website. It's on this page

https://www.condorsoaring.com/downloads-2/

This is described in a paragraph on the "Buy" page of the site.