"Jonathan Goodish" wrote in message
...
In article .com,
"Robert M. Gary" wrote:

It sounds like they didn't know what the shelf live was but then
corrected it after you pointed it out. It sounds like what you really
want is an apology but those seem rare around here. I had a shop over

I really didn't care about the apology, what I really wanted was for
them to make it right. "Make it right" should consist of falling on the
sword and getting me the CORRECT order as soon as humanly possible.
Instead, they acted as if they were doing me a favor by offering to send
me what I had originally asked for.

Jonathan, you already know the answer to all of this. Paid with a CC? Return
everything and dispute the charge. If they bitch, have your lawyer draw up a
nastygram. By cutting them more slack you're telling them that they're
business practices are OK because people will let them get away with what
they do. It really is that simple.