"Sydney Hoeltzli" wrote in message
...
John Galban wrote:

But Candace Kolander of the Association of Flight Attendants union says
the
airline industry has become too obsessed with pleasing passengers.

WHAT is she smoking?

Whatever it is, it's good.

Sydney


Oh, I wouldn't be so sure. I am sure airline management is obsessing about
customer satisfaction. The inability of any of them to think outside the
box and make it a reality just creates a vicious cycle.