karl gruber wrote:

We learned a long time ago not to put good fresh expensive coffee aboard the
airplane. Demand goes up and the coffee is completely consumed. Then there
are complaints about not enough coffee.

From that day forward only the worst FBO made coffee went aboard. It tasted
terrible, but never ran out. We never had a single further complaint.

Karl

Great customer service Karl.
Why not go the extra step in the opposite direction and have more of the
good stuff? I find it hard to believe that providing good coffee for
your clients is a ball-busting expense.

It's been my experience in business that people are willing to pay a
premium for quality and customer service above and beyond the ordinary.
--
Jeff 'The Wizard of Draws' Bucchino

"Cartoons with a Touch of Magic"
http://www.wizardofdraws.com
http://www.cartoonclipart.com