"Don Parker" wrote in message
...
Dudley Henriques wrote:
I'd like some feed on this computer and suggestions for configuring
it for COF if some owner has a few moments to tell me something
about it good or bad. I'm especially interested in the company's
service after the sale. Is it good or bad?
Thanks much
Dudley

Have you worn out the Hypersonic already??? Now that's some serious
simming!! (;-))

--
Cheers'n Beers [_])
Don
The Hypersonic arrived dead out of the box. Wouldn't boot through the bios.
Probably a shipping drop by UPS. The machine itself was magnificent looking.
Obviously put together with care and precision. I called Hypersonic with the
issue. We worked on the machine for several hours. Finally we decided to
have their outsourced tech look at it the following day.
They did offer the right things to me when their tech the next day couldn't
find the issue including a total refund which I accepted. It was the five
unreturned promised phone calls from Hypersonic during the period that
spanned the ongoing issues that actually caused my decision to return it;
not the issue itself. That could have been fixed I'm sure.
I have only one criteria that I absolutely demand of a company with whom I
intend a long term relationship such as a computer company. I will NOT
tolerate unreturned phone calls. EVERY phone call (5 in total involving 2
different people at Hypersonic) to solve my issue had to be initiated by me
after I was told to expect return calls that never came. There's no excuse
for this kind of treatment.
The Hypersonic went back for full credit!
Dudley Henriques
International Fighter Pilots Fellowship
Commercial Pilot/CFI Retired
For personal e-mail, use
dhenriquesATzarthlinkDOTnzt
(replacezwithe)