(Granola Bar) wrote in message . com...
If you're flying to Hawaii do your best to avoid using Hawaiian
airlines. These *******s completely ruined my vacation. Here is a
list of things that happened to me and why I suggest YOU not use them.

1. Crushed my bag so badly in handling that they cracked my notebook
computer in half and squeezed every bottle of shampoo and toothpaste
all over my luggage

2. Rude customer service they completely ignored me at counter when I
brought it to their attention that my baggage had been crushed. It
actually looked like it was hydraulically crushed in a conveyor belt
system.

3. Charged me $100 to change flight date, the women on the phone
screwed up my flight date by 10 hours. Customer service would not help
me. Result: I spent the last night of my vacation with my girl friend
sleeping on a bench out in the rain. Yes they kicked us out of the
terminal!!!

4. Rude customer service!!!! When I told them they made a mistake
about the date change they said it was my fault!!!! When I asked the
supervisor (who referred to himself as a different name than that on
his ID bag) who I had talked to on the phone about the flight change
he refused to help me identify the women.

5. Oh and just for your information they now charge $5 to watch the
in-flight movies

Was this flight from the mainland? IF not, why do you need to watch a
movie for a 40 minute flight? I just returned from the Islands 1 week
ago and had good service on both Hawaiian and Aloha airlines.

Don't get me wrong, I'm sure your experience sucked. The worst
service I received on our flight was our last hop home on Northwest.
Talk about rude customer serivce. Oh well, too bad an airline
reputation is made by the person making the lowest amount an hour in
pay.

Don't remember the bad time, but remember the fun you had with your
girlfriend.