anal sphincter muscles at Sporty's just lost a customer

journeyman wrote:
On Thu, 10 Jul 2003 19:46:34 -0400, G.R. Patterson III
wrote:
Just got off the phone with them and I am Not Pleased.

Were I in your shoes, I would call VISA (which is what I use) and stop
payment on the order.

Which reminds me, I used my AOPA Mastercard, so I should take this up
with AOPA for whatever good that will do...
Morris (not so naive to believe it would actually do any good...)

Morris, I'm confused, are you saying that writing the Mastercard
people won't do you any good? If you feel you've been billed for
a service you didn't receive (overnight shipping of charts which
were out of stock). Draft a letter disputing the charge. Then
call Sporty's, talk to the manager, tell them you're about to send
off a letter disputing the charge, and ask if they would like to
make an adjustment now, instead. Let them know that people on the
internet are waiting to see how they respond. I was about to order
a couple of things from Sporty's actually but I can live without
them or go elsewhere.

The FBO we were fueling with didn't give us a discount they'd
promised. DH was checking the bills, and didn't notice. It
had been going on for a couple months by the time I did. They
weren't going to credit us, and were kind of snippy to DH about
it until I called and pointed out it was still within the time
frame for us to send a letter disputing the charge to our credit
card company and I had one drafted. Instant "Sea Change" to "Ok,
we'll give you the credit, just please examine your bill more
promptly and call to update fuel prices next time".

BTW I dunno if they have Canadian charts but we've had good service
from Airways (http://www.flyairways.com) plus they're considerably
cheaper than Sporty's, and if they have what you need, our local pilot
shop Outer Marker will also go the extra mile for you
(http://www.outermarker.com).

Good luck,
Sydney



Heh.
Sydney