What Others Are Saying About Aircraft Spruce

Juan Jimenez wrote:
I have found over the years that most people who whine about AS&S greatly
exaggerate the stories, and even if the stories were true, they probably
deserved to be treated the way they _claim_ they were treated. Case in
point, "jls". He certainly falls squarely into that category.


I have to say that in the years I've dealt with them, they have
much improved. Years ago (long before they acquired Alexander)
a large percentage of my orders got screwed up. Not out of dishonesty,
just stupidity. Typical would be that they'd not tell you things
were backordered until you were sitting around wondering if it was
ever going to arrive. Another event was when their computer said
they had a part in stock, but the order pullers couldn't find it and
nobody did anything (call me, order some more inventory, etc...).
That and in those days, they wouldn't take customer service inquiries
on the 800 number.

Times pass. The last bunch of orders we made not only were dealt with
promptly and accurately, but they were even cheaper than the price we
got from the catalog. The 800 number now takes any call. Jerry
Aguilar even gave me my $5 credit that I got screwed out of back when
they used to make you pay for their catalog (refunable on your next
order, but in practice impossible to do).