"Refusing to Handle You"

"Allan9" wrote in message
...
Four years AMQA ORD/C90
Al

"Warren Jones" wrote in message
ink.net...

"Allan9" wrote in message
. ..
Warren
I take exception to your statement.
The situation would have been researched and the user would have had the
situation explained to them right or wrong. Maybe that's what they
would do in your facility.
Al

Except away. What ATC facility QA department are you affiliated with?
Quality Assurance at a busy terminal or en route facility is largely
concerned with the technicalities of aircraft separation, air space
separation and incidents/accidents. For a non-incident/accident, all you
are actually going to get is lip service, believe it or not.


And in the situation of Potomac Tracon controller refusing the routing on
this aircraft, as AMQA at Potomac you would have done what internally? You
said "the user would have had the situation explained to them, rightly or
wrong". That's lip service. That's exactly what I would expect QA to do at
my facility. Soothe the pilot with "we're looking into this." But as far
as somehow finding a QA issue in the case cited, refusing the route isn't a
QA issue. It's a tactical issue and the controller is the tactician.

Chip, ZTL