Lightspeed Headset Story-Wow

On Thu, 13 Oct 2005 16:25:51 GMT, "Mortimer Schnerd, RN"
wrote:

bill wrote:
I was even more shocked! What absolutely awesome customer service and
support. I'm most likely a customer for life.


I think it's important to mention the service to them as being the reason you
continue to buy from them. They need direct feedback that their service is
critical to keeping their customers. Some companies are too stupid to figure
that out.

Trust me, I told them just that when they handed me the ear seals at
OSH this year. That was my third time to deal directly with the
company.

First was service on my 20XL. Second was when I needed 5 more
headsets, and one of the guys went and negotiated the deal for me with
one of the vendors and I got all 5 from that vendor at a great price.
Third was this year at OSH.

Customer for life, but my next set of headsets I'm building for
myself. I'll make EXACTLY what I want that way. Can't wait to do it.

Bill Strahan
www.adventurepilot.com



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