Debacle: Flight test of Diana-2

Any company that truly acts as if the customer is always right is in for a
relatively short existence.

A company exists to make money - the products and services are vehicles.

In this case my standard comment to people who protest loudly about not getting
something for free is simple. Meet me half way and become a customer. Customers
are the very small subset of people who are profitable for me to make happy.
Very happy. We have customers who have stayed with us for over ten years. (in IT
that is pretty good) We also started making ends meet when we fired the
uneconomical customers. Customers actually pay me for stuff. Hell if all the
prospects and abusers were all right I would be begging on street corners...

It is the vendor's prerogative to decide who he or she will sell to. In this
case - given the limited market, and potential costs I would certainly be
cautious about "tyre kickers".

So - Yes the desirable customer is always right, and small businesses have a
duty to be careful about deciding who those desirable customers are.

Stanford Korwin wrote:
If You have to be kidding. Whatever happened to 'the

customer
is always right'. If these people want our money they
have to get real and realise that they have to earn
it. We are talking about the same people who made the
Puchaz after all, large credibility gap there I would
think.



No Don, the customer is not always right - he is very
often very wrong - and, in any event, he has to qualify
as a genuine, twenty four carat, customer.

Equally, we are not talking about about the same people
who made the Puchacz - or any known credibility gap
- at least known to me.

I have to say that, having traded with Poland until
fairly recently, and knowing Mr. Beres, the designer
and manufacturer of the Diana, I am not prepared to
accept Mr. Sharma's version of events and I strongly
suspect that BB was absolutely correct.

I have never heard of Mr. Sharma before, I cannot understand
why he should have been invited to test fly this sailplane
- except at his own request - I find his whole attitude
questionable and I rather suspect that Bogumil Beres
sensed that all was not as it seemed and decided not
to take any chances.

Good for him - I would have done exactly the same.

sta13.






















--
Bruce Greeff
Std Cirrus #57
I'm no-T at the address above.