Debacle: Flight test of Diana-2

At 12:00 16 October 2005, Ian Johnston wrote:
On Sat, 15 Oct 2005 16:38:08 UTC, Don Johnstone
wrote:

You have to be kidding. Whatever happened to 'the
customer
is always right'.

It's a load of nonsense. No-one has a right to fly
any aircraft.

Ian

What you say is absolutely true but on the other hand
no-one is forced to buy it either. If the company do
not sell aircraft they have failed in their aim and
lets us be frank this company are not Schemp Hirth,
DG-Flugzeugbau / Glaser-Dirks or Schleicher and do
not have a track record of building excellent gliders.
I would have thought that a company trying to sell
a new glider would want to encourage sales but obviously
my idea of business is outdated. What ever the rights
and wrongs it does not seem to me that the manufacturers
of the Diana 2 are going out of their way to encourage
customers in fact I detect a certain arrogance in their
approach. Building gliders does not make money, you
actually have to sell them, and what does this debacle
say about their likely after sales service I wonder.
If someone who wanted to sell me a glider would not
let me fly it I would certainly take my money elsewhere.