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In article .com,
"Robert M. Gary" wrote: It sounds like they didn't know what the shelf live was but then corrected it after you pointed it out. It sounds like what you really want is an apology but those seem rare around here. I had a shop over I really didn't care about the apology, what I really wanted was for them to make it right. "Make it right" should consist of falling on the sword and getting me the CORRECT order as soon as humanly possible. Instead, they acted as if they were doing me a favor by offering to send me what I had originally asked for. By the way, I sent an email to their president last night "to express my disappointment" with the end result. I haven't had a reply. They promised to call me with the tracking number for the replacement that they're shipping via the "super saver" route, but haven't heard back on that, either. I'm not out to trash these guys. All I'm interested in is reporting the blow-by-blow factual details. Anyone reading is free to make his or her own judgment about The Gyro House based on my experience with them. JKG |
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