ATC question

On 17 Apr 2007 13:51:18 -0700, ZikZak
wrote in . com:

The question really is: who to complain to in order to actually
resolve the situation?


Controllers have an FAA form for reporting suspected PDs (Form 8020-17
Preliminary Pilot Deviation Report); airmen must write a letter* to
the Administrator to report ATC operational errors.



Sec. 13.5 Formal complaints.

(a) Any person may file a complaint with the Administrator with
respect to anything done or omitted to be done by any person in
contravention of any provision of any Act or of any regulation or
order issued under it, as to matters within the jurisdiction of the
Administrator. This section does not apply to complaints against the
Administrator or employees of the FAA acting within the scope of their
employment.
(b) Complaints filed under this section must--
(1) Be submitted in writing and identified as a complaint filed
for the purpose of seeking an appropriate order or other enforcement
action;
(2) Be submitted to the Federal Aviation Administration, Office
of the Chief Counsel, Attention: Enforcement Docket (AGC-10), 800
Independence Avenue, S.W., Washington, D.C. 20591;
(3) Set forth the name and address, if known, of each person who
is the subject of the complaint and, with respect to each person, the
specific provisions of the Act or regulation or order that the
complainant believes were violated;
(4) Contain a concise but complete statement of the facts relied
upon to substantiate each allegation;
(5) State the name, address and telephone number of the person
filing the complaint; and
(6) Be signed by the person filing the complaint or a duly
authorized representative.
(c) Complaints which do not meet the requirements of paragraph
(b)of this section will be considered reports under Sec. 13.1.
(d) Complaints which meet the requirements of paragraph (b) of
this section will be docketed and a copy mailed to each person named
in the complaint.
(e) Any complaint filed against a member of the Armed Forces of
the United States acting in the performance of official duties shall
be referred to the Secretary of the Department concerned for action in
accordance with the procedures set forth in Sec. 13.21 of this part.
(f) The person named in the complaint shall file an answer
within 20 days after service of a copy of the complaint.
(g) After the complaint has been answered or after the allotted
time in which to file an answer has expired, the Administrator shall
determine if there are reasonable grounds for investigating the
complaint.
(h) If the Administrator determines that a complaint does not
state facts which warrant an investigation or action, the complaint
may be dismissed without a hearing and the reason for the dismissal
shall be given, in writing, to the person who filed the complaint and
the person named in the complaint.
(i) If the Administrator determines that reasonable grounds
exist, an informal investigation may be initiated or an order of
investigation may be issued in accordance with Subpart F of this part,
or both. Each person named in the complaint shall be advised which
official has been delegated the responsibility under Sec. 13.3(b) or
(c) for conducting the investigation.
(j) If the investigation substantiates the allegations set forth
in the complaint, a notice of proposed order may be issued or other
enforcement action taken in accordance with this part.
(k) The complaint and other pleadings and official FAA records
relating to the disposition of the complaint are maintained in current
docket form in the Enforcement Docket (AGC-209), Office of the Chief
Counsel, Federal Aviation Administration, 800 Independence Avenue,
S.W., Washington, D. C. 20591. Any interested person may examine any
docketed material at that office, at any time after the docket is
established, except material that is ordered withheld from the public
under applicable law or regulations, and may obtain a photostatic or
duplicate copy upon paying the cost of the copy.


The full text can be found he
http://ecfr.gpoaccess.gov/cgi/t/text...d=003fb677c0a4...