Diana-2 VH-VHZ, stranded in Australia (pic links only)

(snip)


10. Neither Zejdova nor other persons flying S/N 003 have no competency to
judge the piloting characteristics of the sailplane, to my opinion this is
within the competency of suitably trained & experienced test pilot
(snip)

As I read it, a 5 times world champion has a fair amount of competency. Hana is no slouch either! Australian authorities are strict, dedicated and entirely safety orientated, are they satisfied?

There is obviosly a requirement here for some mediation.

Manufacturers in the world today (I am one, different products) not only need to do the right thing by their customers, they need to be SEEN to do the right thing.

Trading in the small world of competition gliders, to a customer base so versed in communication with the internet you must, as a supplier, meet this obligation to succeed.
Simply making a good product will not be enough.

Take a look at how damaged DG 's reputation got after the 300 spar incident, its a hard and maybe unfair life! But its what we have in gliding world, deal with it.

And deal with it better than you have!

Silence is absolutely the wrong way to go about mediation or any customer relations. Its a small world, all your potential customers are looking now, make something positive of it all.


just my 2c

bagger