Other than JPI, who else is there?

I bought a JPI EDM 760 Twin.
I've had great tech support but lousy front office support. The girls that
answer the phones don't seem to give a *hit nor care if you're on hold for
the rest of your life, but then again that attitude seems to be more common
in every business these days.

Tech support is a totally different experience. When I was shopping, every
pre-purchase call to tech support was taken seriously and patiently while I
asked questions that ranged from the most basic to the most complex. Every
answer was given politely and thoroughly. One tech also gave me his cell
number and told me to call him when I was installing it if I had any
questions, even if it was in the evening or weekend. I will say that their
install documents are a mish-mash. They need to re-write the install and
operating manual to include all information that is spread between the
website, the tech website, the FAQs, the manuals, and the CD that ships with
the unit.

This year while at OSH I had a friend call and ask me to stop by the JPI
booth to see if they had a fuel flow transducer on hand, his 5 year old
model had problems. After a few questions about engine
make/model/application they put one in my hand for just $100 (normally
$375). They said just send the old one in, if it's a warranty problem they
would refund the $100, if not, no additional charge for the replacement.
Again, the tech guy gave me his cell number and said if I had any problem to
call night or day.

Then I mentioned that during a recent install my A&P found a EGT probe was
causing a temp bounce. He'd discovered a loose terminal ring and after he
re-crimped it, it was fine. JPI gave me a new probe and said, "Here, next
time you see him, give him this."

No complaints about the unit or it's operation.

Jim



"Ray Andraka" wrote in message
...
Paul kgyy wrote:

You couldn't give me a JPI. An unbelievably poor attitude toward its
customers. You want Electronics International.


I've always had excellent support from JPI with my EDM700, and it's a
high quality product.


Ditto. I've dealt with them 3 times now, all good.

1st, when I got the unit. I needed 6 bayonet probes not 5 bayonet and
one sparkplug type. The mechanic didn't realize that and opened and
installed the sparkplug probe. I called JPI asking about getting a
bayonet probe. They offered an exchange even though the sparkplug probe
had already been opened and installed. They didn't have to.

2nd, I bought a JPI OAT probe from another pilot who had decided to use
a different thermocouple and put it in the air inlet rather than using
the probe. I called JPI to ask about buying a harness for it, as all I
had was the probe. They sent a new harness no charge, including
overnight shipping. I was willing to buy the harness and pay shipping,
they wouldn't hear of it.

3rd, I decided to get the USB inteface upgrade for my unit. They
offered an offer I can't refuse for that plus fuel flow. Further calls
to tech support to ask about what else I needed to buy to install the
fuel flow as well as what additional holes I needed in the panel were
answered quickly, cheerfully, and as far as I can tell accurately.

I have no complaints whatsoever with JPI tech support. I'm not sure
what the hub-bub is about, but I for sure didn't get any bad support.

The product is a good product (and for a six cylinder engine has more
function than any of the competitors because 12 of the competitor's 16
available channels are used up with EGT and CHT).