shame on garmin??

"Bob Gardner" wrote in message
...
If Garmin is so bad, why are there so few complaints?

Bob Gardner

McDonalds is bad!!! Still not so many complaints! Many other products are
lousy and the company's that make them still have solid names and few
complaints!

Well, yes, Steve. But I monitor the aviation newsgroups/forums (fora?) as
well as the gps newsgroups, and if there was a big hullabaloo about Garmin
it would certainly become apparent. We all know that satisfied customers
seldom go out of their way to heap praise on their purchases, while unhappy
customers vent to anyone who will listen.

I have owned several Garmin products over the years (and just ordered a 2730
for my car yesterday) and I have never had a problem. Moreover, while I have
had to wait on hold for Garmin tech service for quite awhile (to answer a
question, not to fix a problem), once I got the ear of a tech they spent as
much time with me as necessary to make me happy. Some tech services throw
you overboard after five minutes.

Bob Gardner

"NW_Pilot" wrote in message
. ..

"Bob Gardner" wrote in message
...
If Garmin is so bad, why are there so few complaints?

Bob Gardner

McDonalds is bad!!! Still not so many complaints! Many other products are
lousy and the company's that make them still have solid names and few
complaints!

mr. gardner, with respect, please do not change my argument so it is
easy to deflect. i did not say garmin was bad. they are a good company
and they make good equipment.i said garmin did a bad thing and has
compounded it by not taking the proper action.

to people who have gotten 396 units in the last few months i am
suggesting that they check the external antenna model # with garmin.
once you take the initiative they will do the right thing. now, how is
that not good safety advice??

just be happy they're not selling parachutes.

dan


Bob Gardner wrote:
Well, yes, Steve. But I monitor the aviation newsgroups/forums (fora?) as
well as the gps newsgroups, and if there was a big hullabaloo about Garmin
it would certainly become apparent. We all know that satisfied customers
seldom go out of their way to heap praise on their purchases, while unhappy
customers vent to anyone who will listen.

I have owned several Garmin products over the years (and just ordered a 2730
for my car yesterday) and I have never had a problem. Moreover, while I have
had to wait on hold for Garmin tech service for quite awhile (to answer a
question, not to fix a problem), once I got the ear of a tech they spent as
much time with me as necessary to make me happy. Some tech services throw
you overboard after five minutes.

Bob Gardner

"NW_Pilot" wrote in message
. ..

"Bob Gardner" wrote in message
...
If Garmin is so bad, why are there so few complaints?

Bob Gardner

McDonalds is bad!!! Still not so many complaints! Many other products are
lousy and the company's that make them still have solid names and few
complaints!

If Garmin is so bad, why are there so few complaints?

Reminds me of the ad: "Parachute for sale. Used only once. No
complaints."

Jose
--
"Never trust anything that can think for itself, if you can't see where
it keeps its brain." (chapter 10 of book 3 - Harry Potter).
for Email, make the obvious change in the address.

Garmin is a really big target and if they are not careful, someone is going to take the market from them....



"houstondan" wrote in message ups.com...
:i paid a bit over 2-grand for a shiny new 396. spent hours and lots
: more money learning it and getting it wired to the ships power and
: audio mixer.
:
: first time out, on a bright clear day, the thing loses signal. no wx,
: no gps but the music plays just fine.
:
: fortunately, since i hang around here and the cessna clubs i sorta knew
: there might be a problem.
:
: reboot...problem solved. for about 2 minutes. reboot six times in 30
: minutes. fortunately for me i'm in familiar territory, my ship has lots
: of old dumb guages and i've got a big lowrance 1000 stuck to the
: window.
:
: called garnin and get this: they never even asked my serial number or
: any purchase info. just what address do we send the replacement
: antenna. they absolutely knew they shipped junk and never told me.
: NOT ONE WORD FROM THEM TILL I CALLED.
:
: after reading the nw-pilot experience i'm just getting madder and
: madder thinking about these guys.
:
: when i started out flying, i bought a cheap little lowrance
: i-finder.designed for hiking. found out it has a nearest airport
: feature. works like a charm every time. i've mentioned before that i
: thought lowrance must be a front for the russian army cause their stuff
: is simple, dead dependable and makes a decent weapon or hammer if
: necessary. bought a lowrance 1000 and as i mentioned above, it's
: suction cupped to the left side of the front window.
:
: i don't know what the final report on nw-pilot is going to show but, if
: garmin is going to be the "aviation standard" they better get busy
: talking to their customers and fixing the problems. matter of fact, i
: think they should get someone working this board and the "type-clubs"
: before they find themselves having lunch with general motors wondering
: what happened.
:
: dan
:
:
:
: i
:

Dan, I was replying to nw_pilot, not to you.

Bob

"houstondan" wrote in message
oups.com...
mr. gardner, with respect, please do not change my argument so it is
easy to deflect. i did not say garmin was bad. they are a good company
and they make good equipment.i said garmin did a bad thing and has
compounded it by not taking the proper action.

to people who have gotten 396 units in the last few months i am
suggesting that they check the external antenna model # with garmin.
once you take the initiative they will do the right thing. now, how is
that not good safety advice??

just be happy they're not selling parachutes.

dan


Bob Gardner wrote:
Well, yes, Steve. But I monitor the aviation newsgroups/forums (fora?) as
well as the gps newsgroups, and if there was a big hullabaloo about
Garmin
it would certainly become apparent. We all know that satisfied customers
seldom go out of their way to heap praise on their purchases, while
unhappy
customers vent to anyone who will listen.

I have owned several Garmin products over the years (and just ordered a
2730
for my car yesterday) and I have never had a problem. Moreover, while I
have
had to wait on hold for Garmin tech service for quite awhile (to answer a
question, not to fix a problem), once I got the ear of a tech they spent
as
much time with me as necessary to make me happy. Some tech services throw
you overboard after five minutes.

Bob Gardner

"NW_Pilot" wrote in message
. ..

"Bob Gardner" wrote in message
...
If Garmin is so bad, why are there so few complaints?

Bob Gardner

McDonalds is bad!!! Still not so many complaints! Many other products
are
lousy and the company's that make them still have solid names and few
complaints!

HIGHLY doubtful! Garmin owns the market, does a GREAT job, and nobody else
is even in the running.

Karl


".Blueskies." wrote in message
om...
Garmin is a really big target and if they are not careful, someone is
going to take the market from them....



"houstondan" wrote in message
ups.com...
:i paid a bit over 2-grand for a shiny new 396. spent hours and lots
: more money learning it and getting it wired to the ships power and
: audio mixer.
:
: first time out, on a bright clear day, the thing loses signal. no wx,
: no gps but the music plays just fine.
:
: fortunately, since i hang around here and the cessna clubs i sorta knew
: there might be a problem.
:
: reboot...problem solved. for about 2 minutes. reboot six times in 30
: minutes. fortunately for me i'm in familiar territory, my ship has lots
: of old dumb guages and i've got a big lowrance 1000 stuck to the
: window.
:
: called garnin and get this: they never even asked my serial number or
: any purchase info. just what address do we send the replacement
: antenna. they absolutely knew they shipped junk and never told me.
: NOT ONE WORD FROM THEM TILL I CALLED.
:
: after reading the nw-pilot experience i'm just getting madder and
: madder thinking about these guys.
:
: when i started out flying, i bought a cheap little lowrance
: i-finder.designed for hiking. found out it has a nearest airport
: feature. works like a charm every time. i've mentioned before that i
: thought lowrance must be a front for the russian army cause their stuff
: is simple, dead dependable and makes a decent weapon or hammer if
: necessary. bought a lowrance 1000 and as i mentioned above, it's
: suction cupped to the left side of the front window.
:
: i don't know what the final report on nw-pilot is going to show but, if
: garmin is going to be the "aviation standard" they better get busy
: talking to their customers and fixing the problems. matter of fact, i
: think they should get someone working this board and the "type-clubs"
: before they find themselves having lunch with general motors wondering
: what happened.
:
: dan
:
:
:
: i
:

Robert M. Gary writes:

I wish more companies had such great service.

Great service is a good thing, but a better thing is equipment that
doesn't need service to begin with. Having great service doesn't help
when your equipment fails in flight.

--
Transpose mxsmanic and gmail to reach me by e-mail.

Bob Gardner writes:

If Garmin is so bad, why are there so few complaints?

People are more accepting of problems with computers, even when their
lives are endangered by those problems.

--
Transpose mxsmanic and gmail to reach me by e-mail.

"karl gruber" wrote in message
...
HIGHLY doubtful! Garmin owns the market, does a GREAT job, and nobody else
is even in the running.

Karl

Uhhh Yes!! For portable units Look at Avmap and a few other Tablet PC based
GPS systems.