Debacle: Flight test of Diana-2

"Udo Rumpf" wrote:

What is with Europe?
The last time I flew a factory glider in Germany around 1989. I did not had
to go through this spiel
of presenting papers and proof of this or that and medicals.

The Diana2 demonstrator is registered in Poland, not in Germany. That
makes a big difference for mutual recognition of pilot licences.

Aldo Cernezzi

bumper wrote:
I've only seen the original Diana in the flesh, and the Diana-2 in Sharma's
pictures. From a mechanical and esthetical perspective, the Diana-2 looks to
be inovative and nicely done. At first blush, it appears they have not cut
corners in their design, but rather have made those decisions based on, "how
can we do this best".

Alexander's recent response seemed reasonable, as did Sharma's initial
indignation. The whole incident smacks of misunderstanding, lack of
communication, emotional overreaction, not wanting to hurt another's
feelings, and maybe personality conflict. I'd suggest we call it mutual
combat and drop the whole thing.

If I were interested in the Diana-2, I'd not let any of these posts dissuade
me.

If I were to avoid a manufacturer because I knew a very unhappy customer
of theirs (potential or otherwise), I would not be able to buy a glider
from any of the German manufacturers, and some of the other companies,
either. As bumper points out, it happens for various reasons, even when
both parties seem like reasonable people.


--
Change "netto" to "net" to email me directly

Eric Greenwell
Washington State
USA

At 14:42 15 October 2005, Bumper wrote:
I've only seen the original Diana in the flesh, and
the Diana-2 in Sharma's
pictures. From a mechanical and esthetical perspective,
the Diana-2 looks to
be inovative and nicely done. At first blush, it appears
they have not cut
corners in their design, but rather have made those
decisions based on, 'how
can we do this best'.

Alexander's recent response seemed reasonable, as did
Sharma's initial
indignation. The whole incident smacks of misunderstanding,
lack of
communication, emotional overreaction, not wanting
to hurt another's
feelings, and maybe personality conflict. I'd suggest
we call it mutual
combat and drop the whole thing.

If I were interested in the Diana-2, I'd not let any
of these posts dissuade
me.

You have to be kidding. Whatever happened to 'the customer
is always right'. If these people want our money they
have to get real and realise that they have to earn
it. We are talking about the same people who made the
Puchaz after all, large credibility gap there I would
think.

all the best,

bumper

Don Johnstone wrote:
At 14:42 15 October 2005, Bumper wrote:
I've only seen the original Diana in the flesh, and
the Diana-2 in Sharma's
pictures. From a mechanical and esthetical perspective,
the Diana-2 looks to
be inovative and nicely done. At first blush, it appears
they have not cut
corners in their design, but rather have made those
decisions based on, 'how
can we do this best'.

Alexander's recent response seemed reasonable, as did
Sharma's initial
indignation. The whole incident smacks of misunderstanding,
lack of
communication, emotional overreaction, not wanting
to hurt another's
feelings, and maybe personality conflict. I'd suggest
we call it mutual
combat and drop the whole thing.

If I were interested in the Diana-2, I'd not let any
of these posts dissuade
me.

You have to be kidding. Whatever happened to 'the customer
is always right'. If these people want our money they
have to get real and realise that they have to earn
it. We are talking about the same people who made the
Puchaz after all, large credibility gap there I would
think.

all the best,

bumper

- We are talking about the same people who made the
Puchaz after all, large credibility gap there I would
think.

Not even close, besides you cant even spell Puchacz so what
possibly can you tell about credibility of this fine trainer? Other
than repeating what you heard...

On Sat, 15 Oct 2005 16:38:08 UTC, Don Johnstone
wrote:

You have to be kidding. Whatever happened to 'the customer
is always right'.

It's a load of nonsense. No-one has a right to fly any aircraft.

Ian

--

If You have to be kidding. Whatever happened to 'the
customer
is always right'. If these people want our money they
have to get real and realise that they have to earn
it. We are talking about the same people who made the
Puchaz after all, large credibility gap there I would
think.


No Don, the customer is not always right - he is very
often very wrong - and, in any event, he has to qualify
as a genuine, twenty four carat, customer.

Equally, we are not talking about about the same people
who made the Puchacz - or any known credibility gap
- at least known to me.

I have to say that, having traded with Poland until
fairly recently, and knowing Mr. Beres, the designer
and manufacturer of the Diana, I am not prepared to
accept Mr. Sharma's version of events and I strongly
suspect that BB was absolutely correct.

I have never heard of Mr. Sharma before, I cannot understand
why he should have been invited to test fly this sailplane
- except at his own request - I find his whole attitude
questionable and I rather suspect that Bogumil Beres
sensed that all was not as it seemed and decided not
to take any chances.

Good for him - I would have done exactly the same.

sta13.

Any company that truly acts as if the customer is always right is in for a
relatively short existence.

A company exists to make money - the products and services are vehicles.

In this case my standard comment to people who protest loudly about not getting
something for free is simple. Meet me half way and become a customer. Customers
are the very small subset of people who are profitable for me to make happy.
Very happy. We have customers who have stayed with us for over ten years. (in IT
that is pretty good) We also started making ends meet when we fired the
uneconomical customers. Customers actually pay me for stuff. Hell if all the
prospects and abusers were all right I would be begging on street corners...

It is the vendor's prerogative to decide who he or she will sell to. In this
case - given the limited market, and potential costs I would certainly be
cautious about "tyre kickers".

So - Yes the desirable customer is always right, and small businesses have a
duty to be careful about deciding who those desirable customers are.

Stanford Korwin wrote:
If You have to be kidding. Whatever happened to 'the

customer
is always right'. If these people want our money they
have to get real and realise that they have to earn
it. We are talking about the same people who made the
Puchaz after all, large credibility gap there I would
think.



No Don, the customer is not always right - he is very
often very wrong - and, in any event, he has to qualify
as a genuine, twenty four carat, customer.

Equally, we are not talking about about the same people
who made the Puchacz - or any known credibility gap
- at least known to me.

I have to say that, having traded with Poland until
fairly recently, and knowing Mr. Beres, the designer
and manufacturer of the Diana, I am not prepared to
accept Mr. Sharma's version of events and I strongly
suspect that BB was absolutely correct.

I have never heard of Mr. Sharma before, I cannot understand
why he should have been invited to test fly this sailplane
- except at his own request - I find his whole attitude
questionable and I rather suspect that Bogumil Beres
sensed that all was not as it seemed and decided not
to take any chances.

Good for him - I would have done exactly the same.

sta13.






















--
Bruce Greeff
Std Cirrus #57
I'm no-T at the address above.

Hello,

For anyone who is interested in Diana-2, 18 technical points that you
need to investigate yourself:

http://www.neshe.com/?q=node/43

Best regards,
Naresh

Ok..as much as I've enjoyed the discussion this seems to be a case of
sour grapes now. Isn't the list of points something that should be done
for every plane that is going to be purchased...new or used? Now that
you've had your say...why keep pushing? And please do not post saying
it's all innocent. You might want to try to review other planes
then...in your blog...as fully as you seem to do the Diana-2, piont by
point. Thanks.

Larry
anti-spam-add-remove-dashes-and-dot---naresh- wrote:
Hello,

For anyone who is interested in Diana-2, 18 technical points that you
need to investigate yourself:

http://www.neshe.com/?q=node/43

Best regards,
Naresh