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HARBOR FREIGHT QUALITY
Bill Daniels wrote:
I generally agree but I have bought unusable tools from HF. An example is a tap and die set which contained taps and dies that didn't match any known thread, metric or SAE. As it happened, the one size I needed when I bought the set (M8 x 1.25) was useable. I discovered the bad ones when I had long since lost the receipt. Anyway, the set cost little more than a single tap from a machine supply company so I didn't lose more than the trip to HF. I decided that taps and dies need to be sufficiently accurate that they should be sourced from known reliable vendors even if at a higher price. Then there was the electric metal shear that disintegrated upon its first contact with sheet metal. The motorcycle was still warm from the trip to HF when that happened - they happily replaced the unit. I just lost two hours work. There is no HF anywhere near me so I order online. I will not order anything that might require customer service based on personal experience. I bought a small Central Machinery lathe from them. It's a good machine, but any support I needed from HF was like pulling teeth. They sent me the wrong size key with a chuck. I contacted them via e-mail. Long story short: they only replied after I sent at least 3 e-mails per reply. Four months after initial request they finally sent me a new chuck key, wrong size again and never did respond to my complaint. When I attempted to get technical questions answered about the lathe I was asked for information about my shipping address and order number. That was the last actual response I received. The others were "we are working on it." They never did answer and seemed perturbed when I reminded them it had been over 30 days since I had last enquired. Littlemachineshop.com provides excellent support for the lathe and has better communications skills. They also ship faster than HF. The only things I will buy from HF are those I will not expect to ask for customer service on. I also don't ever recommend them as a source for anything more complex than screwdrivers. Dan, U.S. Air Force, retired |
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