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#1
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anal sphincter muscles at Sporty's just lost a customer
Anyone have a reliable source of Canadian charts for an occasionally homesick canuk? www.lakeandair.com Al |
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Can't you simply refuse delivery?
"journeyman" wrote in message u.com... Just got off the phone with them and I am Not Pleased. I put in a web order this morning for the Canadian CFS and some approach plates. They're on a 56-day cycle, my current set expires today and I was hoping to do trip this weekend. So, I was willing to pay extra for next-day service. Got a voice mail at 3:15 saying the charts were on back order. So, I called to cancel the next-day shipping. Apparently, the IFR hood I tacked onto the order (old one's no longer usable) was already shipped, so they will bill me for overnight shipping for the entire order. I'm willing to pay extra to have the charts tomorrow. They're charging for it but failing provide what they charged for. Not enough to be worth the time and energy to fight it, but annoying enough for me to do no further business with them. Anyone have a reliable source of Canadian charts for an occasionally homesick canuk? Morris |
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On Thu, 10 Jul 2003 19:46:34 -0400, G.R. Patterson III
wrote: Just got off the phone with them and I am Not Pleased. Were I in your shoes, I would call VISA (which is what I use) and stop payment on the order. Which reminds me, I used my AOPA Mastercard, so I should take this up with AOPA for whatever good that will do... Morris (not so naive to believe it would actually do any good...) |
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On Thu, 10 Jul 2003 20:51:19 -0400, Steve Foley
wrote: Can't you simply refuse delivery? Good idea. I'll ask the doorman downstairs about the possibility tomorrow. Thanks for the suggestion. Morris (amazed that living in an apartment doesn't completely suck) |
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On Fri, 11 Jul 2003 00:14:00 GMT, David Megginson wrote:
Anyone have a reliable source of Canadian charts for an occasionally homesick canuk? These guys are just around the corner from me: http://www.worldofmaps.com/ (800) 214-8524 I was in there a couple of days ago, and they told me that shipping to the U.S. is no problem. Cool. I'm planning to drive up to Ottawa in a couple of weeks for a visit. I'll plan to drop in on them. Sounds like it's similar to a store in Seattle (which sells all maps except aviation) that I have used (and hope to use again) for topo maps of hiking trails. Morris |
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On Fri, 11 Jul 2003 02:05:45 +0000 (UTC), Paul Tomblin
wrote: In a previous article, (Ben Jackson) said: Same thing happened to me when I tried to buy a CFS from Sporties. Canada doesn't sell them direct to the US anymore, so I'm not sure there IS an alternate source. My CFS, CAP-4, LO-4/5, TA-1/2 just arrived today, direct from NavCanada to my home in the US. Yeah, I need all those, plus CAP-5. Last time I checked the NavCanada site, they only shipped on subscription. Until I stop renting and buy my own plane, I might only buy one or two sets in a year. I'm hoping to do my 300-NM solo cross country by taking a trip up to Montreal some time this summer. Morris |
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journeyman wrote:
On Thu, 10 Jul 2003 19:46:34 -0400, G.R. Patterson III wrote: Just got off the phone with them and I am Not Pleased. Were I in your shoes, I would call VISA (which is what I use) and stop payment on the order. Which reminds me, I used my AOPA Mastercard, so I should take this up with AOPA for whatever good that will do... Morris (not so naive to believe it would actually do any good...) Morris, I'm confused, are you saying that writing the Mastercard people won't do you any good? If you feel you've been billed for a service you didn't receive (overnight shipping of charts which were out of stock). Draft a letter disputing the charge. Then call Sporty's, talk to the manager, tell them you're about to send off a letter disputing the charge, and ask if they would like to make an adjustment now, instead. Let them know that people on the internet are waiting to see how they respond. I was about to order a couple of things from Sporty's actually but I can live without them or go elsewhere. The FBO we were fueling with didn't give us a discount they'd promised. DH was checking the bills, and didn't notice. It had been going on for a couple months by the time I did. They weren't going to credit us, and were kind of snippy to DH about it until I called and pointed out it was still within the time frame for us to send a letter disputing the charge to our credit card company and I had one drafted. Instant "Sea Change" to "Ok, we'll give you the credit, just please examine your bill more promptly and call to update fuel prices next time". BTW I dunno if they have Canadian charts but we've had good service from Airways (http://www.flyairways.com) plus they're considerably cheaper than Sporty's, and if they have what you need, our local pilot shop Outer Marker will also go the extra mile for you (http://www.outermarker.com). Good luck, Sydney Heh. Sydney |
#9
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"journeyman" wrote in message
u.com... Anyone have a reliable source of Canadian charts for an occasionally homesick canuk? I switched from Sporty's to Airways (www.flyairways.com) for similar reasons and have been much happier with their reliability and customer service. They do list Canadian charts on their website. Besides better service, they are cheaper too! -- Richard Kaplan, CFII www.flyimc.com |
#10
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"journeyman" wrote in message u.com... snip ....them. Anyone have a reliable source of Canadian charts for an occasionally homesick canuk? www.aviationworld.net |
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