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Don't fly Hawaiian airlines



 
 
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  #1  
Old November 12th 03, 06:27 AM
Granola Bar
external usenet poster
 
Posts: n/a
Default Don't fly Hawaiian airlines

If you're flying to Hawaii do your best to avoid using Hawaiian
airlines. These *******s completely ruined my vacation. Here is a
list of things that happened to me and why I suggest YOU not use them.

1. Crushed my bag so badly in handling that they cracked my notebook
computer in half and squeezed every bottle of shampoo and toothpaste
all over my luggage

2. Rude customer service they completely ignored me at counter when I
brought it to their attention that my baggage had been crushed. It
actually looked like it was hydraulically crushed in a conveyor belt
system.

3. Charged me $100 to change flight date, the women on the phone
screwed up my flight date by 10 hours. Customer service would not help
me. Result: I spent the last night of my vacation with my girl friend
sleeping on a bench out in the rain. Yes they kicked us out of the
terminal!!!

4. Rude customer service!!!! When I told them they made a mistake
about the date change they said it was my fault!!!! When I asked the
supervisor (who referred to himself as a different name than that on
his ID bag) who I had talked to on the phone about the flight change
he refused to help me identify the women.

5. Oh and just for your information they now charge $5 to watch the
in-flight movies
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  #2  
Old November 12th 03, 07:53 AM
Juan.E.Jimenez
external usenet poster
 
Posts: n/a
Default

Other than wondering why in the world you put your laptop in checked
baggage, it sure sounds like this is one airline to be completely avoided.
Also, this is one of the reasons I pay Amex extra for tickets and additional
insurance for flight and baggage. If they give me any crap I dispute the
charge, even if just for the hell of it to make them spend time and money
handling the dispute, and Amex pays for the damage to the luggage and
contents.

"Granola Bar" wrote in message
om...
If you're flying to Hawaii do your best to avoid using Hawaiian
airlines. These *******s completely ruined my vacation. Here is a
list of things that happened to me and why I suggest YOU not use them.

1. Crushed my bag so badly in handling that they cracked my notebook
computer in half and squeezed every bottle of shampoo and toothpaste
all over my luggage

2. Rude customer service they completely ignored me at counter when I
brought it to their attention that my baggage had been crushed. It
actually looked like it was hydraulically crushed in a conveyor belt
system.

3. Charged me $100 to change flight date, the women on the phone
screwed up my flight date by 10 hours. Customer service would not help
me. Result: I spent the last night of my vacation with my girl friend
sleeping on a bench out in the rain. Yes they kicked us out of the
terminal!!!

4. Rude customer service!!!! When I told them they made a mistake
about the date change they said it was my fault!!!! When I asked the
supervisor (who referred to himself as a different name than that on
his ID bag) who I had talked to on the phone about the flight change
he refused to help me identify the women.

5. Oh and just for your information they now charge $5 to watch the
in-flight movies



  #3  
Old November 12th 03, 08:13 AM
Nick
external usenet poster
 
Posts: n/a
Default

Don't believe it! This guy is a whiner, cry baby and possible trouble maker.
The airlines kicked him to the curb and he is now ****ed. So he is going to
get even by posting BS on this newsgroup. He should really get a life!

Nick

"Juan.E.Jimenez" b*d&5^@-b(d)5+.!c#o$m wrote in message
news:[email protected]_s04...
Other than wondering why in the world you put your laptop in checked
baggage, it sure sounds like this is one airline to be completely avoided.
Also, this is one of the reasons I pay Amex extra for tickets and

additional
insurance for flight and baggage. If they give me any crap I dispute the
charge, even if just for the hell of it to make them spend time and money
handling the dispute, and Amex pays for the damage to the luggage and
contents.

"Granola Bar" wrote in message
om...
If you're flying to Hawaii do your best to avoid using Hawaiian
airlines. These *******s completely ruined my vacation. Here is a
list of things that happened to me and why I suggest YOU not use them.

1. Crushed my bag so badly in handling that they cracked my notebook
computer in half and squeezed every bottle of shampoo and toothpaste
all over my luggage

2. Rude customer service they completely ignored me at counter when I
brought it to their attention that my baggage had been crushed. It
actually looked like it was hydraulically crushed in a conveyor belt
system.

3. Charged me $100 to change flight date, the women on the phone
screwed up my flight date by 10 hours. Customer service would not help
me. Result: I spent the last night of my vacation with my girl friend
sleeping on a bench out in the rain. Yes they kicked us out of the
terminal!!!

4. Rude customer service!!!! When I told them they made a mistake
about the date change they said it was my fault!!!! When I asked the
supervisor (who referred to himself as a different name than that on
his ID bag) who I had talked to on the phone about the flight change
he refused to help me identify the women.

5. Oh and just for your information they now charge $5 to watch the
in-flight movies





  #4  
Old November 12th 03, 09:03 AM
Juan.E.Jimenez
external usenet poster
 
Posts: n/a
Default

Oh? And how do you happen to know that?

"Nick" wrote in message
...
Don't believe it! This guy is a whiner, cry baby and possible trouble

maker.
The airlines kicked him to the curb and he is now ****ed. So he is going

to
get even by posting BS on this newsgroup. He should really get a life!

Nick

"Juan.E.Jimenez" b*d&5^@-b(d)5+.!c#o$m wrote in message
news:[email protected]_s04...
Other than wondering why in the world you put your laptop in checked
baggage, it sure sounds like this is one airline to be completely

avoided.
Also, this is one of the reasons I pay Amex extra for tickets and

additional
insurance for flight and baggage. If they give me any crap I dispute the
charge, even if just for the hell of it to make them spend time and

money
handling the dispute, and Amex pays for the damage to the luggage and
contents.

"Granola Bar" wrote in message
om...
If you're flying to Hawaii do your best to avoid using Hawaiian
airlines. These *******s completely ruined my vacation. Here is a
list of things that happened to me and why I suggest YOU not use them.

1. Crushed my bag so badly in handling that they cracked my notebook
computer in half and squeezed every bottle of shampoo and toothpaste
all over my luggage

2. Rude customer service they completely ignored me at counter when I
brought it to their attention that my baggage had been crushed. It
actually looked like it was hydraulically crushed in a conveyor belt
system.

3. Charged me $100 to change flight date, the women on the phone
screwed up my flight date by 10 hours. Customer service would not help
me. Result: I spent the last night of my vacation with my girl friend
sleeping on a bench out in the rain. Yes they kicked us out of the
terminal!!!

4. Rude customer service!!!! When I told them they made a mistake
about the date change they said it was my fault!!!! When I asked the
supervisor (who referred to himself as a different name than that on
his ID bag) who I had talked to on the phone about the flight change
he refused to help me identify the women.

5. Oh and just for your information they now charge $5 to watch the
in-flight movies







  #5  
Old November 12th 03, 06:28 PM
Juan.E.Jimenez
external usenet poster
 
Posts: n/a
Default

Well, well... I sent a messase to their corporate comm/customer service
email inquiring about this and here's what I got in response:

Your message

To: Corporate Communications, HA
Subject: Hawaiian Airlines Contact Entry (General)
Sent: Tue, 11 Nov 2003 20:52:46 -1000

did not reach the following recipient(s):

Corporate Communications, HA on Tue, 11 Nov 2003 20:51:20 -1000
The recipient was unavailable to take delivery of the message
The MTS-ID of the original message is: c=US;a=
;p=HDQTRS;l=HALMAIL0311120651WXQBW2RM
MSEXCH:MSExchangeMTA:HDQ:HALMAIL

Seems to me like this gives me a good idea that Granola Bar was telling the
truth.

"Nick" wrote in message
...
Don't believe it! This guy is a whiner, cry baby and possible trouble

maker.
The airlines kicked him to the curb and he is now ****ed. So he is going

to
get even by posting BS on this newsgroup. He should really get a life!

Nick



  #6  
Old November 12th 03, 08:45 PM
Granola Bar
external usenet poster
 
Posts: n/a
Default

"Nick" wrote in message ...
Don't believe it! This guy is a whiner, cry baby and possible trouble maker.
The airlines kicked him to the curb and he is now ****ed. So he is going to
get even by posting BS on this newsgroup. He should really get a life!



That's right I'm ****ed. You must be one of the losers what work for
this crappy airline. Best advice look for another job.
  #7  
Old November 12th 03, 10:00 PM
Mark
external usenet poster
 
Posts: n/a
Default

(Granola Bar) wrote in message . com...
If you're flying to Hawaii do your best to avoid using Hawaiian
airlines. These *******s completely ruined my vacation. Here is a
list of things that happened to me and why I suggest YOU not use them.

1. Crushed my bag so badly in handling that they cracked my notebook
computer in half and squeezed every bottle of shampoo and toothpaste
all over my luggage

2. Rude customer service they completely ignored me at counter when I
brought it to their attention that my baggage had been crushed. It
actually looked like it was hydraulically crushed in a conveyor belt
system.

3. Charged me $100 to change flight date, the women on the phone
screwed up my flight date by 10 hours. Customer service would not help
me. Result: I spent the last night of my vacation with my girl friend
sleeping on a bench out in the rain. Yes they kicked us out of the
terminal!!!

4. Rude customer service!!!! When I told them they made a mistake
about the date change they said it was my fault!!!! When I asked the
supervisor (who referred to himself as a different name than that on
his ID bag) who I had talked to on the phone about the flight change
he refused to help me identify the women.

5. Oh and just for your information they now charge $5 to watch the
in-flight movies


Was this flight from the mainland? IF not, why do you need to watch a
movie for a 40 minute flight? I just returned from the Islands 1 week
ago and had good service on both Hawaiian and Aloha airlines.

Don't get me wrong, I'm sure your experience sucked. The worst
service I received on our flight was our last hop home on Northwest.
Talk about rude customer serivce. Oh well, too bad an airline
reputation is made by the person making the lowest amount an hour in
pay.

Don't remember the bad time, but remember the fun you had with your
girlfriend.
  #8  
Old November 12th 03, 10:48 PM
Juan.E.Jimenez
external usenet poster
 
Posts: n/a
Default

Let's hope that since his laptop got trashed, at least he had that.

Come think of it, aren't laptops and vacations supposed to be like matter
and antimatter, if you try to mix them something's bound to blow up?

"Mark" wrote in message
om...
Don't remember the bad time, but remember the fun you had with your
girlfriend.



  #9  
Old November 13th 03, 01:41 PM
Stu Gotts
external usenet poster
 
Posts: n/a
Default

Juan;
Sounds like something the "Campbell Crew" needs to look into and
report worldwide!

On Wed, 12 Nov 2003 06:53:30 GMT, "Juan.E.Jimenez"
b*d&5^@-b(d)5+.!c#o$m wrote:

Other than wondering why in the world you put your laptop in checked
baggage, it sure sounds like this is one airline to be completely avoided.
Also, this is one of the reasons I pay Amex extra for tickets and additional
insurance for flight and baggage. If they give me any crap I dispute the
charge, even if just for the hell of it to make them spend time and money
handling the dispute, and Amex pays for the damage to the luggage and
contents.

"Granola Bar" wrote in message
. com...
If you're flying to Hawaii do your best to avoid using Hawaiian
airlines. These *******s completely ruined my vacation. Here is a
list of things that happened to me and why I suggest YOU not use them.

1. Crushed my bag so badly in handling that they cracked my notebook
computer in half and squeezed every bottle of shampoo and toothpaste
all over my luggage

2. Rude customer service they completely ignored me at counter when I
brought it to their attention that my baggage had been crushed. It
actually looked like it was hydraulically crushed in a conveyor belt
system.

3. Charged me $100 to change flight date, the women on the phone
screwed up my flight date by 10 hours. Customer service would not help
me. Result: I spent the last night of my vacation with my girl friend
sleeping on a bench out in the rain. Yes they kicked us out of the
terminal!!!

4. Rude customer service!!!! When I told them they made a mistake
about the date change they said it was my fault!!!! When I asked the
supervisor (who referred to himself as a different name than that on
his ID bag) who I had talked to on the phone about the flight change
he refused to help me identify the women.

5. Oh and just for your information they now charge $5 to watch the
in-flight movies



  #10  
Old November 13th 03, 01:44 PM
Stu Gotts
external usenet poster
 
Posts: n/a
Default

Probably the rudeness is escalated with the airline's newly formed
Nazi powers given to them by your federal government. In other words,
NEVER complain while you're in the air. It may be cause for arrest!




Was this flight from the mainland? IF not, why do you need to watch a
movie for a 40 minute flight? I just returned from the Islands 1 week
ago and had good service on both Hawaiian and Aloha airlines.

Don't get me wrong, I'm sure your experience sucked. The worst
service I received on our flight was our last hop home on Northwest.
Talk about rude customer serivce. Oh well, too bad an airline
reputation is made by the person making the lowest amount an hour in
pay.

Don't remember the bad time, but remember the fun you had with your
girlfriend.


 




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