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#21
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Service?
Sure. Race, ethnicity? NO! "Ron Natalie" wrote in message m... "Bryce" wrote in message news We all know what "complaint" means. It usually ends with monetary entitlement. So, if Continental choses to compensate for bad service, what's the problem? I'd applaud them for it. It's rare that most airlines do anything above their statutory requirements to deal with customer service failures. |
#22
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What's more signifigant is that out of 300 people who received the "report"
on the incident, only 25 sent emails complaining. The other 275 were smart enough to recognized it was BS amd circular filed it. Maybe there's hope for the species. "Jerry P" wrote in message om... "TFK" wrote in message om... More wasted court time and tax payer money. Any lawyer that takes this case should be immediately disbarred. TFK What I don't understand is why did 25 other people sent e-mails to the CEO of Continental? Were they there? No. So why should their point of view be of any concern to him. Jerry |
#23
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In article .net,
"Da Parrot-chick" wrote: Being a white male wearing in a business suit when traveling, you probably have less experience being racially profiled in your everyday life and are less sensitive to it. Sorry, but despite what some in society today would like us all to believe, racial profiling is no different than any other criteria for profiling. Everyone is profiled at some point by others: fat people, skinny people, tall people, short people, young people, old people. Everyone profiles and everyone discrimiates. JKG |
#24
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When the Continental rep said "we don't cut around here" using a
"deliberate" tone and "enunciating his words", he could have been sending a message to the rest of the folks waiting to get on! "Around here" could indicate here at Continental Airlines, or "here" on my watch, who knows. I'm Irish, if he said that to me can I assume he doesn't like the Irish? I don't think so.. Bailif, next case please! "Bryce" wrote in message ... That's funny that she assumes it was because of her race or ethnicity. Maybe the attendant was just in a bitchy mood? And if that's the case now, it's pretty sad when we can sue someone just for being in a bitchy mood. "John B." wrote in message om... The Daily Texan reports on a Complaint filed against Continental Airlines: http://www.dailytexanonline.com/news/468874.html COMPLAINT FILED AGAINST AIRLINE Graduate student accuses Continental Airlines employee of making discriminatory remarks By Anjali Athavaley Media Credit: Ashley Hitson Mamta Motwani, assistant director of the Multicultural Information Center, claims she's a victim of racial profiling. A UT graduate student has filed a complaint against Continental Airlines for an alleged racial profiling incident at the Los Angeles International Airport in early September. Mamta Motwani, Multicultural Information Center assistant director, said a white male Continental employee made discriminatory remarks before allowing her to board a red-eye flight from Los Angeles to Houston Tuesday, Sept. 2. Motwani, a 28-year-old Indian-American, said when she approached the gate with her boarding pass around 12:40 a.m., an attendant told her that she was cutting in line and would have go back. Motwani said the attendant looked at her and said, "We don't cut around here." He spoke deliberately, enunciating his words, she said. "I felt that he spoke to me as if I was not from here," Motwani said. There were about 25 to 30 people standing outside the gate, she said. However, they were waiting for their rows to be called, not standing in line to board. Motwani, who claimed there was no line, said she asked the crowd if they were waiting in line, and no one answered. The attendant responded that this still did not give Motwani the right to cut. Motwani continued to stand in front of him, holding her boarding pass out. The attendant ignored her and began collecting boarding passes from surrounding passengers, she said. A few minutes later, he accepted her pass and allowed her to board the plane. Motwani registered an official complaint with Continental three days later. "I felt publicly humiliated and embarrassed by the manner in which the attendant patronizingly spoke to me," she wrote. In the letter, she told Continental about the incident and demanded that action be taken. Motwani wanted Continental Airlines to hold its employees accountable for their behavior and asked for a detailed apology from the company. She also asked Continental if a diversity training program for employees existed and wanted to be involved in implementing one if there was not a program already in place. A response from Continental manager Deborah Lewerke stated that Continental Airlines does not "approve or tolerate unlawful discrimination." "If there was a line of other customers that you did not notice, our representative should have gently directed you to the end of the line to board in order," Lewerke wrote. The e-mail response also said employees undergo diversity training annually but did not offer details. The company's Web site mentions only hiring diverse staff members and suppliers. Julie King, a spokeswoman for Continental, did not return calls about diversity training for airport employees Wednes-day afternoon. Motwani was unsatisfied with Continental's response, claiming that the e-mail failed to offer ways to remedy the incident. She said she was informed Monday that her allegations are now being investigated by Judy Brown, a customer service manager for Continental. Brown declined to comment on whether or not Continental had tracked the employee in question. Any action taken against the employee would not be made public because of company policy, she said. Students and staff on campus have taken action after hearing of the incident by writing their own letters of complaint to Continental Airlines. Motwani said about 25 people have sent e-mails to Continental CEO Gordon Bethune so far. Rusty Ince, chair of the Senate of College Councils, said he had distributed copies of Motwani's complaint and Continental's response to about 300 students, including all senate members. |
#25
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I am a Continental employee and we have an incredibly diverse work
group and this article is absolutely ridiculous! I work in customer service and deal with customers having a bad day all day long but would never accuse them of being prejudice! We all need to be more sensitive of people from different ethnic backgrounds but this sort of frivilous action does nothing to further their cause! I have worked the gate for years and we do have agents that tell people to go to the back of the line which sometimes should be done with more tact but we are not all perfect and some days just wear on you! Courtesy is a two way street! Continental Airlines Employee |
#26
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wrote in message ... sometimes should be done with more tact but we are not all perfect and some days just wear on you! Courtesy is a two way street! If it's a two way street, you can give me back the $600 I paid for a ticket. I hold you to a higher standard than I do the customers. Bitching to your management of a perceived problem, is certainly within the rights of any customer. If you don't like it, get a job outside the service industry where you don't have to deal with customers. |
#27
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If it's a two way street, you can give me back the $600 I paid for a ticket. I hold you to a higher standard than I do the customers. Bitching to your management of a perceived problem, is certainly within the rights of any customer. If you don't like it, get a job outside the service industry where you don't have to deal with customers. You paid $600 for your flight, not for the right to be rude! Continental Airlines Employee |
#28
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Do you really mean *Bitching* or complaining??? I would say there is a vast
difference, one being acceptable, and the not. Shane, Wheeler "Ron Natalie" wrote in message m... wrote in message ... sometimes should be done with more tact but we are not all perfect and some days just wear on you! Courtesy is a two way street! If it's a two way street, you can give me back the $600 I paid for a ticket. I hold you to a higher standard than I do the customers. Bitching to your management of a perceived problem, is certainly within the rights of any customer. If you don't like it, get a job outside the service industry where you don't have to deal with customers. --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.524 / Virus Database: 321 - Release Date: 10/6/03 |
#29
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You paid $600 for your flight, not for the right to be rude!
TWO MANY PEOPLE R RUDE JUST TOO BEA RUDE...RUDENESSITY & IGNORANCE WALK HAND IN HAND IF YOU'LL WATCH...CANNOT STAND RUDE PEOPLE....THEY SUCK... =TR0UT= wrote in message ... If it's a two way street, you can give me back the $600 I paid for a ticket. I hold you to a higher standard than I do the customers. Bitching to your management of a perceived problem, is certainly within the rights of any customer. If you don't like it, get a job outside the service industry where you don't have to deal with customers. You paid $600 for your flight, not for the right to be rude! Continental Airlines Employee |
#30
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"shane wheeler" wrote in message ... Do you really mean *Bitching* or complaining??? I would say there is a vast difference, one being acceptable, and the not. Really? Which one is witch? |
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