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#21
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Jay Honeck wrote:
Excuse me, but by "bird-brain" I'm sure you mean "customer"... Actually, we don't have "customers" -- we have "guests"... A subtle -- but important -- difference. Guests are expected to behave themselves! :-) I think customers is a much better description of the people who stay at your Inn. I know that I would be highly insulted if it were assumed I would pay for my accomidations if I was a "Guest" of the owners. A customer is certainly expected to behave as are any other person. You may call them by any term you choose, but that does not change the underlying relationship. John |
#22
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Good Point John,
I have never charged a guest for a nights stay at my home. Wouldn't show very much southern hospitality. You pay for a service, you are in deed a customer. Hmmmm, maybe I could start charging the in-laws? Patrick student SPL aircraft structural mech |
#23
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I think customers is a much better description of the people who stay at
your Inn. I know that I would be highly insulted if it were assumed I would pay for my accomidations if I was a "Guest" of the owners. A customer is certainly expected to behave as are any other person. You may call them by any term you choose, but that does not change the underlying relationship. It's all semantics, of course, but "guest" better implies the relationship that we have with our "customers." Remember, if we were trying to get rich, we sure as hell wouldn't be running an aviation-themed, luxury suites hotel in Iowa City, IA. We do this because we choose to, and our guests are here because we want them to be. And because they want to be. See http://alexisparkinn.com/what_others...g_about_us.htm regarding this phenomenon. Bottom line: We have had overwhelming success treating our customers like guests and friends. If only the hotels we visit would regard us in the same way, I wouldn't leave them feeling so routinely ripped off and angry. -- Jay Honeck Iowa City, IA Pathfinder N56993 www.AlexisParkInn.com "Your Aviation Destination" |
#24
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You pay for a service, you are in deed a customer.
Would you say the same for a doctor's patients, a teacher's students, an agent's clients? The word "customer" implies a different kind of pecuniary relationship than the other words, and that includes "guest" when applied to a hotel. Jose -- Get high on gasoline: fly an airplane. for Email, make the obvious change in the address. |
#25
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On Mon, 04 Apr 2005 15:12:58 GMT, Jose
wrote in :: You pay for a service, you are in deed a customer. Would you say the same for a doctor's patients, a teacher's students, an agent's clients? The word "customer" implies a different kind of pecuniary relationship than the other words, and that includes "guest" when applied to a hotel. While all customers may be guests, not all guests are customers: Here's what Merriam-Webster has to say about it: Main Entry:customer Pronunciation:*k*s-t*-m*r Function:noun Etymology:Middle English custumer, from custume Date:15th century 1 : one that purchases a commodity or service 2 : an individual usually having some specified distinctive trait a real tough customer Main Entry: guest Pronunciation: *gest Function: noun Etymology: Middle English gest, from Old Norse gestr; akin to Old English giest guest, stranger, Latin hostis stranger, enemy Date:13th century 1 a : a person entertained in one's house b : a person to whom hospitality is extended c : a person who pays for the services of an establishment (as a hotel or restaurant) 2 : an organism (as an insect) sharing the dwelling of another; especially : INQUILINE 3 : a substance that is incorporated in a host substance 4 : a usually prominent person not a regular member of a cast or organization who appears in a program or performance |
#26
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HAHAHA,
Jose you are a doctors customer,..that's why they spend as little time with you as they can to keep charging that money! A teacher , that is a tough one...not many 7 year olds pay their teachers but I suppose that makes the parents the customers as there taxes pay the teachers salaries. Patrick .. |
#27
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Jay Honeck wrote:
Of course, when I'm standing ankle deep in sh*t, plunging an over-flowing toilet that's pouring into the suite, below, all cuz some bird-brain flushed one of our pens down the toilet, I try to remember all this... ;-) Those must be REALLY BIG pens!!! Actually, you'd be amazed how a pen can disable a toilet. A pen that gets lodged sideways in the p-trap will get wrapped with toilet paper in a heartbeat, followed by you-know-what. I would never have believed it if I hadn't seen it. You need pens that are biodegradable... :-) They might be hard to find, but it is probably even harder to avoid dumb customers. Matt |
#28
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Jay Honeck wrote:
I think customers is a much better description of the people who stay at your Inn. I know that I would be highly insulted if it were assumed I would pay for my accomidations if I was a "Guest" of the owners. A customer is certainly expected to behave as are any other person. You may call them by any term you choose, but that does not change the underlying relationship. It's all semantics, of course, but "guest" better implies the relationship that we have with our "customers." That is true for a hotel/motel, however, I still think of guest as being someone who is staying free of charge. I realize the official legal definition of guest includes both paying and nonpaying. Matt |
#29
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You need pens that are biodegradable... :-)
They might be hard to find, but it is probably even harder to avoid dumb customers. Yet another reason why your target market should always, always, ALWAYS be pilots. I haven't met a dumb one, yet. Some of our other guests, however.... ;-) -- Jay Honeck Iowa City, IA Pathfinder N56993 www.AlexisParkInn.com "Your Aviation Destination" |
#30
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"Jay Honeck" wrote in message
news:%%94e.21789$NW5.13852@attbi_s02... Actually, you'd be amazed how a pen can disable a toilet. A pen that gets lodged sideways in the p-trap will get wrapped with toilet paper in a heartbeat, followed by you-know-what. lol... I'll bet there's lots of little facts like that, that you never would have learned without owning a hotel, and which you probably wish you hadn't learned. |
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