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#1
February 4th 08, 06:26 PM
posted to rec.aviation.owning
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Ameri-King
Has anyone done much business with Ameri-King? I purchased a brand new
ELT from them (via Aircraft Spruce) last week and it came in with a defective ARM/OFF/ON switch. It would not stay in the ARM position. I overnighted it to Ameri-King for repair/replacement. I just got off the phone and they did ship me a new one, but the lady said they were not sure if it was even defective. I have been in quality for 30 years - it was defective. Then "company policy" will not let them reimburse my shipping a out of box defective unit back to them. I could have used a lessor cost method of shipment. I have a AOG.... Am I being unrasonable? Maybe I should have gone back though Spruce... -- Regards, Ross C-172F 180HP KSWI 
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#2
February 4th 08, 07:31 PM
posted to rec.aviation.owning
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Ameri-King
Ross wrote:
Has anyone done much business with Ameri-King? I purchased a brand new ELT from them (via Aircraft Spruce) last week and it came in with a defective ARM/OFF/ON switch. It would not stay in the ARM position. I overnighted it to Ameri-King for repair/replacement. I just got off the phone and they did ship me a new one, but the lady said they were not sure if it was even defective. I have been in quality for 30 years - it was defective. Then "company policy" will not let them reimburse my shipping a out of box defective unit back to them. I could have used a lessor cost method of shipment. I have a AOG.... Am I being unrasonable? Maybe I should have gone back though Spruce... I'd contact ACS.
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#3
February 6th 08, 01:05 AM
posted to rec.aviation.owning
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Ameri-King
Ross wrote:
Has anyone done much business with Ameri-King? AK is a real piece of work with regard to customer support. You're not the first to have problems with them.
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#4
February 6th 08, 05:04 PM
posted to rec.aviation.owning
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Ameri-King
Ron Natalie wrote:
Ross wrote: Has anyone done much business with Ameri-King? AK is a real piece of work with regard to customer support. You're not the first to have problems with them. I finally have my replacement in the mail coming back. I am not sure they know what customer support is. They should take a lesson from LightSpeed. I had to call several times to make sure is was shipping. They seem to have no sense of urgency. When I got the UPS tracking number, they sent it ground. aaarrrrrggghhh. I sent it overnight and they return it ground. Very disappointing. First time I have ever bought something of theirs. -- Regards, Ross C-172F 180HP KSWI
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