Been ripped by AS&S deceptive freight pricing???

FedEx Ground has a new delivery policy here in Huntsville Alabama. If
you live outside of the city, which I do by 1 mile, then they will not
deliver until they have nearly a full load coming that way.

The last FedEx ground package required 11 days to get to me. Their
web page says six days max. The internet said it supposedly rode
around on the truck for five days because there was no one here to
receive it which was total bull crap. I finally got on the phone and
they said they would deliver the next day. It did not show up the
next day so I got on the phone again and did not take their promise to
deliver the next day for an answer. After being on the phone for 15
minutes the package was located at the local fright office where it
had been for 5 days. I drove over there and picked it up.

I got the real story from a UPS driver a few days later. It
seems that UPS tried to do the same bone headed thing a couple of
years ago with the result that they lost customers and stopped that
policy. Now it is FedEx's turn to learn.

John

On Fri, 15 Aug 2003 19:39:52 -0700, Jim Weir wrote:

For medium weight (1-4 pounds) parcels, FedEx ground is eating the competition
alive. We are gearing up to ship this way.

Jim


(Paul Lee)
shared these priceless pearls of wisdom:

-Note: USPS priority is really fast and cheap for
-small items. But some companies will not ship via
-USPS. Many of them insist on shipping by UPS with
-no other choices.

Jim Weir (A&P/IA, CFI, & other good alphabet soup)
VP Eng RST Pres. Cyberchapter EAA Tech. Counselor
http://www.rst-engr.com

The internet said it supposedly rode
around on the truck for five days because there was no one here to
receive it which was total bull crap.

Sounds like our FedX ground, and I'm in the city limits. They still can't find
my shop (2 ft tall address, one block long street, no North, South, Way, Blvd,
RD etc.).

The "regular" FedX here is first rate. Why the disparity I can't say.

Did you bring this matter up with Jim?

"Kenny Danielson" wrote in message
nk.net...
OK Juan, here's your first.

I called AS&S about this twice but they refused to even consider they had
made a mistake. In fact, they got a little unfriendly possibly because
after
they referred me to the shipping page, I pointed out it didn't answer the
question and further they couldn't account for the price any other way.
So,
after one email letter and two phone calls, the problem remains.

In the past I've been a supporter of AS&S and even chimed in when I
thought
this newsgroup was piling on unfairly. I have also given AS&S the option
of
matching a price on a big item available elsewhere. The small businessman
has my sympathies since I have also been a retailer. "Your employees can
put
you out of business faster than the competition," goes a well-known quote.
I
think Jim had better pay attention especially to his customers who will
let
him know how his business is going from the viewpoint of the user.

Kenny Danielson, Coeur d'Alene, Idaho


"Juan E Jimenez" wrote in message
news:xsa1b.218298$Ho3.28456@sccrnsc03...


.......................................... And so far, I haven't
seen a single instance of a problem with AS&S reported here that
amounted
to
much more than a case of whining by someone who has more of a chip on
their
shoulder than a real reason to
complain......................................

Wasn't able to reach him personally.

"Juan E Jimenez" wrote in message
news:sVW1b.183267$Oz4.49306@rwcrnsc54...
Did you bring this matter up with Jim?

"Kenny Danielson" wrote in message
nk.net...
OK Juan, here's your first.

I called AS&S about this twice but they refused to even consider they
had
made a mistake. In fact, they got a little unfriendly possibly because
after
they referred me to the shipping page, I pointed out it didn't answer
the
question and further they couldn't account for the price any other way.
So,
after one email letter and two phone calls, the problem remains.

In the past I've been a supporter of AS&S and even chimed in when I
thought
this newsgroup was piling on unfairly. I have also given AS&S the option
of
matching a price on a big item available elsewhere. The small
businessman
has my sympathies since I have also been a retailer. "Your employees can
put
you out of business faster than the competition," goes a well-known
quote.
I
think Jim had better pay attention especially to his customers who will
let
him know how his business is going from the viewpoint of the user.

Kenny Danielson, Coeur d'Alene, Idaho


"Juan E Jimenez" wrote in message
news:xsa1b.218298$Ho3.28456@sccrnsc03...


.......................................... And so far, I haven't
seen a single instance of a problem with AS&S reported here that
amounted
to
much more than a case of whining by someone who has more of a chip on
their
shoulder than a real reason to
complain......................................

So you didn't try email...

"Kenny Danielson" wrote in message
k.net...
Wasn't able to reach him personally.

"Juan E Jimenez" wrote in message
news:sVW1b.183267$Oz4.49306@rwcrnsc54...
Did you bring this matter up with Jim?

"Kenny Danielson" wrote in message
nk.net...
OK Juan, here's your first.

I called AS&S about this twice but they refused to even consider they
had
made a mistake. In fact, they got a little unfriendly possibly because
after
they referred me to the shipping page, I pointed out it didn't answer
the
question and further they couldn't account for the price any other
way.
So,
after one email letter and two phone calls, the problem remains.

In the past I've been a supporter of AS&S and even chimed in when I
thought
this newsgroup was piling on unfairly. I have also given AS&S the
option
of
matching a price on a big item available elsewhere. The small
businessman
has my sympathies since I have also been a retailer. "Your employees
can
put
you out of business faster than the competition," goes a well-known
quote.
I
think Jim had better pay attention especially to his customers who
will
let
him know how his business is going from the viewpoint of the user.

Kenny Danielson, Coeur d'Alene, Idaho


"Juan E Jimenez" wrote in message
news:xsa1b.218298$Ho3.28456@sccrnsc03...


.......................................... And so far, I haven't
seen a single instance of a problem with AS&S reported here that
amounted
to
much more than a case of whining by someone who has more of a chip
on
their
shoulder than a real reason to
complain......................................

Only to customer service - not Irwin specifically. Tried to phone Irwin
without success.

Kenny Danielson, Coeur d'Alene, Idaho


"Juan E Jimenez" wrote in message
news:k162b.244833$YN5.164996@sccrnsc01...
So you didn't try email...

"Kenny Danielson" wrote in message
k.net...
Wasn't able to reach him personally.

"Juan E Jimenez" wrote in message
news:sVW1b.183267$Oz4.49306@rwcrnsc54...
Did you bring this matter up with Jim?

"Kenny Danielson" wrote in message
nk.net...
OK Juan, here's your first.

I called AS&S about this twice but they refused to even consider
they
had
made a mistake. In fact, they got a little unfriendly possibly
because
after
they referred me to the shipping page, I pointed out it didn't
answer
the
question and further they couldn't account for the price any other
way.
So,
after one email letter and two phone calls, the problem remains.

In the past I've been a supporter of AS&S and even chimed in when I
thought
this newsgroup was piling on unfairly. I have also given AS&S the
option
of
matching a price on a big item available elsewhere. The small
businessman
has my sympathies since I have also been a retailer. "Your employees
can
put
you out of business faster than the competition," goes a well-known
quote.
I
think Jim had better pay attention especially to his customers who
will
let
him know how his business is going from the viewpoint of the user.

Kenny Danielson, Coeur d'Alene, Idaho


"Juan E Jimenez" wrote in message
news:xsa1b.218298$Ho3.28456@sccrnsc03...


.......................................... And so far, I haven't
seen a single instance of a problem with AS&S reported here that
amounted
to
much more than a case of whining by someone who has more of a chip
on
their
shoulder than a real reason to
complain......................................

It's a lot easier to get a hold of him through email.

"Kenny Danielson" wrote in message
nk.net...
Only to customer service - not Irwin specifically. Tried to phone Irwin
without success.

Kenny Danielson, Coeur d'Alene, Idaho


"Juan E Jimenez" wrote in message
news:k162b.244833$YN5.164996@sccrnsc01...
So you didn't try email...

"Kenny Danielson" wrote in message
k.net...
Wasn't able to reach him personally.

"Juan E Jimenez" wrote in message
news:sVW1b.183267$Oz4.49306@rwcrnsc54...
Did you bring this matter up with Jim?

"Kenny Danielson" wrote in message
nk.net...
OK Juan, here's your first.

I called AS&S about this twice but they refused to even consider
they
had
made a mistake. In fact, they got a little unfriendly possibly
because
after
they referred me to the shipping page, I pointed out it didn't
answer
the
question and further they couldn't account for the price any other
way.
So,
after one email letter and two phone calls, the problem remains.

In the past I've been a supporter of AS&S and even chimed in when
I
thought
this newsgroup was piling on unfairly. I have also given AS&S the
option
of
matching a price on a big item available elsewhere. The small
businessman
has my sympathies since I have also been a retailer. "Your
employees
can
put
you out of business faster than the competition," goes a
well-known
quote.
I
think Jim had better pay attention especially to his customers who
will
let
him know how his business is going from the viewpoint of the user.

Kenny Danielson, Coeur d'Alene, Idaho


"Juan E Jimenez" wrote in message
news:xsa1b.218298$Ho3.28456@sccrnsc03...


.......................................... And so far, I haven't
seen a single instance of a problem with AS&S reported here that
amounted
to
much more than a case of whining by someone who has more of a
chip
on
their
shoulder than a real reason to
complain......................................

"Juan E Jimenez" wrote in message t...

"Ron Natalie" wrote in message
m...

Just had my $3000 order from AS&S ****ed up. At Oshkosh was told that
the EDM-800 I ordered would ship immediately. Now almost three weeks
later
I get a letter saying it will drop ship from JPI sometime at the end of
the month.

Sounds to me like JPI ****ed up again.

How so, I didn't purchase the unit from JPI, I purchased it from Spruce.
They never indicated that they didn't stock them and were drop-shipping
them from JPI. They never told me in the intervening three weeks when
the shipping date might me. I was totally in the dark.

Just absolutely typical of my dealings with Spruce. Can't ever count on them.
Wouldn't use them for anything time critical.

"Ron Natalie" wrote in message
m...

How so, I didn't purchase the unit from JPI, I purchased it from Spruce.

They never indicated that they didn't stock them and were drop-shipping
them from JPI. They never told me in the intervening three weeks when
the shipping date might me. I was totally in the dark.

Just absolutely typical of my dealings with Spruce. Can't ever count on
them.
Wouldn't use them for anything time critical.

A while back I wrote a long article in Aero-News about Microair's production
and sales issues, and the fact that there were a lot of distributors and
dealers ****ed off about the issue, having to deal with angry customers and
having to return money. I interviewed some half-dozen avionics resellers,
including AS&S, and they were all uniformly ****ed at the manufacturer. The
distributor, EDMO, had at the time an order backlog going back almost a
year.

It's somewhat naive to expect that AS&S is responsible for this because they
don't "stock" the unit. Very few companies in this industry (or in any
industry) stock items in their own warehouse when the items don't move
quickly. That would be a waste of funds tied up in inventory for no reason,
and in this economy, it would be irresponsible to do that. In the
foodservice business, for example, inventory management is even more
critical due to the perishable nature of the goods.

What the dealer does is take the manufacturer at their word that they are
going to ship (drop- or direct) when an order is sent, and sell the items
based on the statements of the manufacturer. There are huge warehousing and
inventory management operations in the US who do this for a living. For
example, UPS has inventory management services where they set up systems to
very quickly fulfill orders.

Customers are not normally told this because most customers don't care where
the unit comes from. In this, as in Microair's case, the fault lies not with
the dealer who took the manufacturer's word, but with the manufacturer.

As to notification, I don't know if you told AS&S to notify you of back
orders. There's an option on the web site ordering system to tell them
whether or not you want your order shipped partially or only shipped when
complete. The status of my orders are usually available on the website. If I
remember correctly, the status even says when the order has been picked from
the warehouse, shipped, etc.

Like I said, if you're not or never have been in business for yourself, most
people don't have a clue when it comes to issues like these.

Juan

Juan E Jimenez wrote:

As to notification, I don't know if you told AS&S to notify you of back
orders.

Any vender I have ever dealt with automatically told me if there was a back
order. I didn't have to ask them to.

Warren