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Garmin 396 Replacement Antennas - Garmin Response
Mike Spera wrote:
I left an e-mail support question to Garmin on Monday night. 9:45 Tuesday morning I got the following reply: __________________________________________________ _________________________ I first recommend that you update the GPSMAP 396 unit software from the following link to the Garmin Website: http://www.garmin.com/support/agree.jsp?id=921. I also recommend that you use the GPSMAP 396 with the flip up antenna and the external antenna to see if you experience loss of GPS signals with either of the two antennas. We will be happy to replace any antenna that is not acquiring satellites. Thank you and best regards, Aaron S Product Support Specialist Garmin International 1200 E 151st St Olathe, KS 66062 Toll Free: 1-800-800-1020 Fax: 913-440-5488 __________________________________________________ _________________________ I checked the link and was surprised to see I was several versions behind (7 versions in 6 months - YIKES!). Downloaded the latest (3.9) and loaded it into the unit. I will check it out this weekend. I also plan to buy another antenna. Given the very intermittent nature of the failure(s), I may be out of warranty by the time it happens again. And, I want to have a replacement on hand when it happens. As I said, they are relatively cheap (about $40 - $50). If I recall correctly, the original unit I bought would lose lock immediately upon takeoff pretty regularly. Switching to the stubby did nothing to correct the problem. I swapped the unit for a new one and it did the same thing. Updating the SW appeared to make the problem go away. The "fix" lasted for months. Now it is back again. I hate intermittent crap... Mike I would think that once this problem is reported (identified) it would be covered even after the warranty period. -- Regards, Ross C-172F 180HP KSWI |
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