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Continental Airlines Complaint - A Newspaper article



 
 
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  #1  
Old September 19th 03, 07:49 PM
John B.
external usenet poster
 
Posts: n/a
Default Continental Airlines Complaint - A Newspaper article

The Daily Texan reports on a Complaint filed against Continental
Airlines:
http://www.dailytexanonline.com/news/468874.html

COMPLAINT FILED AGAINST AIRLINE
Graduate student accuses Continental Airlines employee of making
discriminatory remarks
By Anjali Athavaley
Media Credit: Ashley Hitson

Mamta Motwani, assistant director of the Multicultural Information
Center, claims she's a victim of racial profiling.

A UT graduate student has filed a complaint against Continental
Airlines for an alleged racial profiling incident at the Los Angeles
International Airport in early September.

Mamta Motwani, Multicultural Information Center assistant director,
said a white male Continental employee made discriminatory remarks
before allowing her to board a red-eye flight from Los Angeles to
Houston Tuesday, Sept. 2.

Motwani, a 28-year-old Indian-American, said when she approached the
gate with her boarding pass around 12:40 a.m., an attendant told her
that she was cutting in line and would have go back.

Motwani said the attendant looked at her and said, "We don't cut
around here."

He spoke deliberately, enunciating his words, she said.

"I felt that he spoke to me as if I was not from here," Motwani said.

There were about 25 to 30 people standing outside the gate, she said.
However, they were waiting for their rows to be called, not standing
in line to board. Motwani, who claimed there was no line, said she
asked the crowd if they were waiting in line, and no one answered.

The attendant responded that this still did not give Motwani the right
to cut.

Motwani continued to stand in front of him, holding her boarding pass
out. The attendant ignored her and began collecting boarding passes
from surrounding passengers, she said. A few minutes later, he
accepted her pass and allowed her to board the plane.

Motwani registered an official complaint with Continental three days
later. "I felt publicly humiliated and embarrassed by the manner in
which the attendant patronizingly spoke to me," she wrote.

In the letter, she told Continental about the incident and demanded
that action be taken.

Motwani wanted Continental Airlines to hold its employees accountable
for their behavior and asked for a detailed apology from the company.

She also asked Continental if a diversity training program for
employees existed and wanted to be involved in implementing one if
there was not a program already in place.

A response from Continental manager Deborah Lewerke stated that
Continental Airlines does not "approve or tolerate unlawful
discrimination."

"If there was a line of other customers that you did not notice, our
representative should have gently directed you to the end of the line
to board in order," Lewerke wrote.

The e-mail response also said employees undergo diversity training
annually but did not offer details.

The company's Web site mentions only hiring diverse staff members and
suppliers. Julie King, a spokeswoman for Continental, did not return
calls about diversity training for airport employees Wednes-day
afternoon.

Motwani was unsatisfied with Continental's response, claiming that the
e-mail failed to offer ways to remedy the incident.

She said she was informed Monday that her allegations are now being
investigated by Judy Brown, a customer service manager for
Continental. Brown declined to comment on whether or not Continental
had tracked the employee in question. Any action taken against the
employee would not be made public because of company policy, she said.

Students and staff on campus have taken action after hearing of the
incident by writing their own letters of complaint to Continental
Airlines. Motwani said about 25 people have sent e-mails to
Continental CEO Gordon Bethune so far.

Rusty Ince, chair of the Senate of College Councils, said he had
distributed copies of Motwani's complaint and Continental's response
to about 300 students, including all senate members.
Ads
  #2  
Old September 19th 03, 08:52 PM
Charlie Hammond
external usenet poster
 
Posts: n/a
Default

In article ,
(John B.) writes:

The Daily Texan reports on a Complaint filed against Continental
Airlines:
http://www.dailytexanonline.com/news/468874.html

COMPLAINT FILED AGAINST AIRLINE
Graduate student accuses Continental Airlines employee of making
discriminatory remarks
By Anjali Athavaley
Media Credit: Ashley Hitson

...
Motwani, a 28-year-old Indian-American, said when she approached the
gate with her boarding pass around 12:40 a.m., an attendant told her


The article does not state wheterh or not Motwani's row had been called
for boarding. If it had, then she may have a valid complaint. If it
had not, then she is in the wrong.

--
Charlie Hammond -- Digital Equipment Corporation -- Pompano Beach FL USA
-- remove "@not" when replying)
All opinions expressed are my own and not necessarily my employer's.

  #3  
Old September 19th 03, 08:53 PM
Bryce
external usenet poster
 
Posts: n/a
Default

That's funny that she assumes it was because of her race or ethnicity. Maybe
the attendant was just in a bitchy mood? And if that's the case now, it's
pretty sad when we can sue someone just for being in a bitchy mood.


"John B." wrote in message
om...
The Daily Texan reports on a Complaint filed against Continental
Airlines:
http://www.dailytexanonline.com/news/468874.html

COMPLAINT FILED AGAINST AIRLINE
Graduate student accuses Continental Airlines employee of making
discriminatory remarks
By Anjali Athavaley
Media Credit: Ashley Hitson

Mamta Motwani, assistant director of the Multicultural Information
Center, claims she's a victim of racial profiling.

A UT graduate student has filed a complaint against Continental
Airlines for an alleged racial profiling incident at the Los Angeles
International Airport in early September.

Mamta Motwani, Multicultural Information Center assistant director,
said a white male Continental employee made discriminatory remarks
before allowing her to board a red-eye flight from Los Angeles to
Houston Tuesday, Sept. 2.

Motwani, a 28-year-old Indian-American, said when she approached the
gate with her boarding pass around 12:40 a.m., an attendant told her
that she was cutting in line and would have go back.

Motwani said the attendant looked at her and said, "We don't cut
around here."

He spoke deliberately, enunciating his words, she said.

"I felt that he spoke to me as if I was not from here," Motwani said.

There were about 25 to 30 people standing outside the gate, she said.
However, they were waiting for their rows to be called, not standing
in line to board. Motwani, who claimed there was no line, said she
asked the crowd if they were waiting in line, and no one answered.

The attendant responded that this still did not give Motwani the right
to cut.

Motwani continued to stand in front of him, holding her boarding pass
out. The attendant ignored her and began collecting boarding passes
from surrounding passengers, she said. A few minutes later, he
accepted her pass and allowed her to board the plane.

Motwani registered an official complaint with Continental three days
later. "I felt publicly humiliated and embarrassed by the manner in
which the attendant patronizingly spoke to me," she wrote.

In the letter, she told Continental about the incident and demanded
that action be taken.

Motwani wanted Continental Airlines to hold its employees accountable
for their behavior and asked for a detailed apology from the company.

She also asked Continental if a diversity training program for
employees existed and wanted to be involved in implementing one if
there was not a program already in place.

A response from Continental manager Deborah Lewerke stated that
Continental Airlines does not "approve or tolerate unlawful
discrimination."

"If there was a line of other customers that you did not notice, our
representative should have gently directed you to the end of the line
to board in order," Lewerke wrote.

The e-mail response also said employees undergo diversity training
annually but did not offer details.

The company's Web site mentions only hiring diverse staff members and
suppliers. Julie King, a spokeswoman for Continental, did not return
calls about diversity training for airport employees Wednes-day
afternoon.

Motwani was unsatisfied with Continental's response, claiming that the
e-mail failed to offer ways to remedy the incident.

She said she was informed Monday that her allegations are now being
investigated by Judy Brown, a customer service manager for
Continental. Brown declined to comment on whether or not Continental
had tracked the employee in question. Any action taken against the
employee would not be made public because of company policy, she said.

Students and staff on campus have taken action after hearing of the
incident by writing their own letters of complaint to Continental
Airlines. Motwani said about 25 people have sent e-mails to
Continental CEO Gordon Bethune so far.

Rusty Ince, chair of the Senate of College Councils, said he had
distributed copies of Motwani's complaint and Continental's response
to about 300 students, including all senate members.



  #4  
Old September 19th 03, 09:18 PM
Nic
external usenet poster
 
Posts: n/a
Default

yes,

it's what has happened to our nation.

it's what has happened because of liberal white guilt pushed on us.


sad indeed


"Bryce" wrote in message
...
That's funny that she assumes it was because of her race or ethnicity.

Maybe
the attendant was just in a bitchy mood? And if that's the case now, it's
pretty sad when we can sue someone just for being in a bitchy mood.


"John B." wrote in message
om...
The Daily Texan reports on a Complaint filed against Continental
Airlines:
http://www.dailytexanonline.com/news/468874.html

COMPLAINT FILED AGAINST AIRLINE
Graduate student accuses Continental Airlines employee of making
discriminatory remarks
By Anjali Athavaley
Media Credit: Ashley Hitson

Mamta Motwani, assistant director of the Multicultural Information
Center, claims she's a victim of racial profiling.

A UT graduate student has filed a complaint against Continental
Airlines for an alleged racial profiling incident at the Los Angeles
International Airport in early September.

Mamta Motwani, Multicultural Information Center assistant director,
said a white male Continental employee made discriminatory remarks
before allowing her to board a red-eye flight from Los Angeles to
Houston Tuesday, Sept. 2.

Motwani, a 28-year-old Indian-American, said when she approached the
gate with her boarding pass around 12:40 a.m., an attendant told her
that she was cutting in line and would have go back.

Motwani said the attendant looked at her and said, "We don't cut
around here."

He spoke deliberately, enunciating his words, she said.

"I felt that he spoke to me as if I was not from here," Motwani said.

There were about 25 to 30 people standing outside the gate, she said.
However, they were waiting for their rows to be called, not standing
in line to board. Motwani, who claimed there was no line, said she
asked the crowd if they were waiting in line, and no one answered.

The attendant responded that this still did not give Motwani the right
to cut.

Motwani continued to stand in front of him, holding her boarding pass
out. The attendant ignored her and began collecting boarding passes
from surrounding passengers, she said. A few minutes later, he
accepted her pass and allowed her to board the plane.

Motwani registered an official complaint with Continental three days
later. "I felt publicly humiliated and embarrassed by the manner in
which the attendant patronizingly spoke to me," she wrote.

In the letter, she told Continental about the incident and demanded
that action be taken.

Motwani wanted Continental Airlines to hold its employees accountable
for their behavior and asked for a detailed apology from the company.

She also asked Continental if a diversity training program for
employees existed and wanted to be involved in implementing one if
there was not a program already in place.

A response from Continental manager Deborah Lewerke stated that
Continental Airlines does not "approve or tolerate unlawful
discrimination."

"If there was a line of other customers that you did not notice, our
representative should have gently directed you to the end of the line
to board in order," Lewerke wrote.

The e-mail response also said employees undergo diversity training
annually but did not offer details.

The company's Web site mentions only hiring diverse staff members and
suppliers. Julie King, a spokeswoman for Continental, did not return
calls about diversity training for airport employees Wednes-day
afternoon.

Motwani was unsatisfied with Continental's response, claiming that the
e-mail failed to offer ways to remedy the incident.

She said she was informed Monday that her allegations are now being
investigated by Judy Brown, a customer service manager for
Continental. Brown declined to comment on whether or not Continental
had tracked the employee in question. Any action taken against the
employee would not be made public because of company policy, she said.

Students and staff on campus have taken action after hearing of the
incident by writing their own letters of complaint to Continental
Airlines. Motwani said about 25 people have sent e-mails to
Continental CEO Gordon Bethune so far.

Rusty Ince, chair of the Senate of College Councils, said he had
distributed copies of Motwani's complaint and Continental's response
to about 300 students, including all senate members.





  #5  
Old September 19th 03, 09:19 PM
Wilson
external usenet poster
 
Posts: n/a
Default

Response:
1) What the hell does ANY of this have to do with vacationing in Las
Vegas or the Caribbean??
2) It is clear to me that this idiot (Mamta Motwani) and YOU are purely
on a muck-racking venture here. So, she was upset about what SHE
assumed was incorrect. In my opinion, she was clearly WRONG in assuming
that the agents comment was about her ethnicity. It could have easily
have been, "we don't cut around Los Angeles", or "we don't cut around
California", or "we don't cut around America". This 'victim' clearly
has her own agenda on this.
3) As evidence that this is pure 'oversenstive zealousness' on the part
of the complainer and this idiot John B, why was it so important to give
the persons 'presumed titles'?? Who cares if she is the 'assistant
director of the Multicultural Information Center' or the Grand Pubbah!!
It is irrelevenat to the facts and is cleraly offered ONLY to imply that
she is special.
4) If this person is the 'director of the Multicultural Information
Center', they clearly need to replace her. She is clearly has a problem
recognizing true multitcultural issues... or understanding them.
5) And finally, I hope that Continental Airlines sues the crap out of
you for your obvious intent to defame them by posting this useless and
inane crap clearly by posting it to travel newsgroups.... obviously with
the intent to cause them damage and/or to bolster support for her
imaginary affront.

Anjali Athavaley and Mamta Motwani are both embarassments to the
responsible and reasonable Indian culture and citizens in America.

Now, with all that out of the way.... who wants to have first chance to
beat the crap out this idiot????

Have a wonderful day!!


John B. wrote:
The Daily Texan reports on a Complaint filed against Continental
Airlines:
http://www.dailytexanonline.com/news/468874.html

COMPLAINT FILED AGAINST AIRLINE
Graduate student accuses Continental Airlines employee of making
discriminatory remarks
By Anjali Athavaley
Media Credit: Ashley Hitson

Mamta Motwani, assistant director of the Multicultural Information
Center, claims she's a victim of racial profiling.

A UT graduate student has filed a complaint against Continental
Airlines for an alleged racial profiling incident at the Los Angeles
International Airport in early September.

Mamta Motwani, Multicultural Information Center assistant director,
said a white male Continental employee made discriminatory remarks
before allowing her to board a red-eye flight from Los Angeles to
Houston Tuesday, Sept. 2.

Motwani, a 28-year-old Indian-American, said when she approached the
gate with her boarding pass around 12:40 a.m., an attendant told her
that she was cutting in line and would have go back.

Motwani said the attendant looked at her and said, "We don't cut
around here."

He spoke deliberately, enunciating his words, she said.

"I felt that he spoke to me as if I was not from here," Motwani said.

There were about 25 to 30 people standing outside the gate, she said.
However, they were waiting for their rows to be called, not standing
in line to board. Motwani, who claimed there was no line, said she
asked the crowd if they were waiting in line, and no one answered.

The attendant responded that this still did not give Motwani the right
to cut.

Motwani continued to stand in front of him, holding her boarding pass
out. The attendant ignored her and began collecting boarding passes
from surrounding passengers, she said. A few minutes later, he
accepted her pass and allowed her to board the plane.

Motwani registered an official complaint with Continental three days
later. "I felt publicly humiliated and embarrassed by the manner in
which the attendant patronizingly spoke to me," she wrote.

In the letter, she told Continental about the incident and demanded
that action be taken.

Motwani wanted Continental Airlines to hold its employees accountable
for their behavior and asked for a detailed apology from the company.

She also asked Continental if a diversity training program for
employees existed and wanted to be involved in implementing one if
there was not a program already in place.

A response from Continental manager Deborah Lewerke stated that
Continental Airlines does not "approve or tolerate unlawful
discrimination."

"If there was a line of other customers that you did not notice, our
representative should have gently directed you to the end of the line
to board in order," Lewerke wrote.

The e-mail response also said employees undergo diversity training
annually but did not offer details.

The company's Web site mentions only hiring diverse staff members and
suppliers. Julie King, a spokeswoman for Continental, did not return
calls about diversity training for airport employees Wednes-day
afternoon.

Motwani was unsatisfied with Continental's response, claiming that the
e-mail failed to offer ways to remedy the incident.

She said she was informed Monday that her allegations are now being
investigated by Judy Brown, a customer service manager for
Continental. Brown declined to comment on whether or not Continental
had tracked the employee in question. Any action taken against the
employee would not be made public because of company policy, she said.

Students and staff on campus have taken action after hearing of the
incident by writing their own letters of complaint to Continental
Airlines. Motwani said about 25 people have sent e-mails to
Continental CEO Gordon Bethune so far.

Rusty Ince, chair of the Senate of College Councils, said he had
distributed copies of Motwani's complaint and Continental's response
to about 300 students, including all senate members.


  #6  
Old September 19th 03, 09:22 PM
Ron Natalie
external usenet poster
 
Posts: n/a
Default


"Charlie Hammond" wrote in message ...

The article does not state wheterh or not Motwani's row had been called
for boarding. If it had, then she may have a valid complaint. If it
had not, then she is in the wrong.


The comment said the agent said she was "cutting in line" not that she was trying
to board when her row hadn't been called. Frankly, people try to board when the
rows are not callled for a variety of reasons, not paying attention and missed the
announcement, just plain stupid, or selfish enough to want to get on early. I can
tell you that most times they don't get stopped by the gate agents. At other times
it would make more sense to say "we're not boarding that row yet" rather than what
was reported to have been said.



  #7  
Old September 19th 03, 09:24 PM
Ron Natalie
external usenet poster
 
Posts: n/a
Default


"Bryce" wrote in message ...
That's funny that she assumes it was because of her race or ethnicity. Maybe
the attendant was just in a bitchy mood? And if that's the case now, it's
pretty sad when we can sue someone just for being in a bitchy mood.

Who said anybody was being sued. All it said is a complaint was filed. There
is no indication that the complaint was "filed" to anybody other than Continental
managment. In that case, I don't care if it's PMS on the part of the gate agent
or a corporate pattern of racial discrimination, I'd file a complaint with the management
too.


  #8  
Old September 19th 03, 09:45 PM
Steve G
external usenet poster
 
Posts: n/a
Default


"John B." wrote in message
om...
The Daily Texan reports on a Complaint filed against Continental
Airlines:


Sounds like an attendant who was having a "less than perfect" day ran into
someone who was waiting to be offended.


  #9  
Old September 19th 03, 09:48 PM
Bryce
external usenet poster
 
Posts: n/a
Default

We all know what "complaint" means. It usually ends with monetary
entitlement.


"Ron Natalie" wrote in message
. ..

"Bryce" wrote in message

...
That's funny that she assumes it was because of her race or ethnicity.

Maybe
the attendant was just in a bitchy mood? And if that's the case now,

it's
pretty sad when we can sue someone just for being in a bitchy mood.

Who said anybody was being sued. All it said is a complaint was filed.

There
is no indication that the complaint was "filed" to anybody other than

Continental
managment. In that case, I don't care if it's PMS on the part of the

gate agent
or a corporate pattern of racial discrimination, I'd file a complaint with

the management
too.




  #10  
Old September 19th 03, 10:01 PM
Wilson
external usenet poster
 
Posts: n/a
Default

Response:
1) What the hell does ANY of this have to do with vacationing in Las
Vegas or the Caribbean??

2) It is clear to me that this idiot (Mamta Motwani) and YOU are purely
on a muck-racking venture here. So, she was upset about what SHE
assumed was incorrect. Who cares?? In my opinion, she was clearly
WRONG in assuming that the agents comment was about her ethnicity. It
could have easily have been, "we don't cut around Los Angeles", or "we
don't cut around California", or "we don't cut around America". This
'victim' clearly has her own agenda on this.
3) As evidence that this is pure 'oversensitive zealousness' on the part
of the complainer and this idiot 'John B', why was it so important to
give the persons 'presumed titles'?? Who cares if she is the 'assistant
director of the Multicultural Information Center' or the Grand Pubbah!!
It is irrelevent to the facts and is clearly offered ONLY to imply that
she is special or has 'special status'.
4) If this person is the 'director of the Multicultural Information
Center', they clearly need to replace her. She clearly has a problem
recognizing true multicultural issues... or understanding them.
5) And finally, I hope that Continental Airlines sues the crap out of
you for your obvious attempt to defame them by posting this useless and
inane crap to travel newsgroups.... obviously with the intent to cause
them damage and/or to bolster support for her imaginary affront.

Anjali Athavaley and Mamta Motwani are both embarassments to the
responsible and reasonable Indian culture and citizens in America.

Now, with all that out of the way.... who wants to have first chance to
beat the crap out this idiot????

Have a wonderful day!!

 




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