On Monday, July 16, 2018 at 2:21:33 PM UTC-7, Ben Hirashima wrote:
goTenna has recently released a new version of its official app, which includes a new firmware for the goTenna Mesh that is supposed to fix the resetting problem. However, DO NOT UPDATE YOUR FIRMWARE. I tried it, and the firmware update failed, rendering my goTenna Mesh inoperative. The same may happen to you. I am working with goTenna to get this problem resolved. Don't update your firmware for now.
More information has become available about the goTenna firmware. On some units, it's not possible to update the firmware. goTenna has offered to replace those units.
To find out if your device needs to be replaced, first download or update the official goTenna app to version 5.0.1 (very important!). https://play.google.com/store/apps/d...tenna&hl=en_US
Next, read this forum post, and follow the instructions to see if your unit is one that needs to be replaced. https://meshcommunity.gotenna.com/t/...-here/2742/212
. If it is, click the link in that post to fill out the Google Docs form for a replacement.
If your goTenna Mesh is not affected by this problem, then you can update the firmware on it. Again, it is very important to update the firmware with version 5.0.1 or newer of the official goTenna app. Using version 5.0.0 could brick your unit, like it did to one of mine.
Out of my four goTenna Meshes, I was able to update the firmware on only one of them. The updated one now seems to be free of the reset bug that would cause it to disconnect every so often. This is good news, at least. I will be sending in my other three for replacement. It's annoying to have to do this, but at least goTenna is doing the right thing and replacing the units that have problems.