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The Gyro House



 
 
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  #11  
Old December 8th 05, 05:59 PM posted to rec.aviation.owning
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Default The Gyro House

Nathan Young wrote:

WAGs folllow...
r.a.* has perhaps several hundred (regular) posters, and several
thousand lurkers? In contrast, there are something like 600k pilots
in the US... Maybe 100-150k of those are active GA pilots?


But the only ones that Gyro House has to worry about are those who make the
decisions about what equipment to purchase -- mainly aircraft owners. So maybe
we're down to 60 or 70 thousand? Gyro House also has to worry about what RAO
readers will have to say to owners who don't read the groups and how much that
might affect their purchasing decisions.

George Patterson
Coffee is only a way of stealing time that should by rights belong to
your slightly older self.
  #12  
Old December 8th 05, 06:01 PM posted to rec.aviation.owning
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Default The Gyro House

Mark Hansen wrote:

Perhaps AOPA can help? Can they be petitioned to start a customer
comments section, where pilot/owners can air their horror stories
about problem vendors?


I'm sure AOPA is aware of the problems avweb had when they allowed anyone to
post on their fora. I doubt AOPA would be willing open themselves up for that
liability. Don't recall the details, but someone on one of avweb's fora
badmouthed a well-known aviation attorney, and the attorney either sued or
threatened to sue. I think avweb took down their fora after that, but I haven't
checked lately.

Dave
  #13  
Old December 8th 05, 06:26 PM posted to rec.aviation.owning
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Default The Gyro House

On 12/8/2005 09:01, Dave Butler wrote:

Mark Hansen wrote:

Perhaps AOPA can help? Can they be petitioned to start a customer
comments section, where pilot/owners can air their horror stories
about problem vendors?


I'm sure AOPA is aware of the problems avweb had when they allowed anyone to
post on their fora. I doubt AOPA would be willing open themselves up for that
liability. Don't recall the details, but someone on one of avweb's fora
badmouthed a well-known aviation attorney, and the attorney either sued or
threatened to sue. I think avweb took down their fora after that, but I haven't
checked lately.

Dave


Okay, then the Better Business Bureau or perhaps even the Federal Trade
Commission. Complaints here can carry a lot of weight.

--
Mark Hansen, PP-ASEL, Instrument Airplane
Sacramento, CA
  #14  
Old December 8th 05, 06:30 PM posted to rec.aviation.owning
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Default The Gyro House

On 12/8/2005 09:26, Mark Hansen wrote:

On 12/8/2005 09:01, Dave Butler wrote:

Mark Hansen wrote:

Perhaps AOPA can help? Can they be petitioned to start a customer
comments section, where pilot/owners can air their horror stories
about problem vendors?


I'm sure AOPA is aware of the problems avweb had when they allowed anyone to
post on their fora. I doubt AOPA would be willing open themselves up for that
liability. Don't recall the details, but someone on one of avweb's fora
badmouthed a well-known aviation attorney, and the attorney either sued or
threatened to sue. I think avweb took down their fora after that, but I haven't
checked lately.

Dave


Okay, then the Better Business Bureau or perhaps even the Federal Trade
Commission. Complaints here can carry a lot of weight.


In fact, I checked with the BBB, and they have no complaints on file
for this company. Perhaps Jonathan should file one? It may cause the
company to see their 'mistake' and work to rectify it.

--
Mark Hansen, PP-ASEL, Instrument Airplane
Sacramento, CA
  #15  
Old December 8th 05, 07:31 PM posted to rec.aviation.owning
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Default The Gyro House

It sounds like they didn't know what the shelf live was but then
corrected it after you pointed it out. It sounds like what you really
want is an apology but those seem rare around here. I had a shop over
charge me $600 on a $200 bill because one A&P forgot to log out when he
went to lunch. The only reason I caught it was because I had left with
the plane at the time he was logged in. Even with all that evidence the
manager first told me the computer doesn't make mistakes. Then he later
sent me a fax telling me what happened and correcting the bill.
However, never an "I'm sorry" with my $600.

-Robert

  #16  
Old December 8th 05, 07:52 PM posted to rec.aviation.owning
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Default The Gyro House

In article .com,
"Robert M. Gary" wrote:

It sounds like they didn't know what the shelf live was but then
corrected it after you pointed it out. It sounds like what you really
want is an apology but those seem rare around here. I had a shop over


I really didn't care about the apology, what I really wanted was for
them to make it right. "Make it right" should consist of falling on the
sword and getting me the CORRECT order as soon as humanly possible.
Instead, they acted as if they were doing me a favor by offering to send
me what I had originally asked for.

By the way, I sent an email to their president last night "to express my
disappointment" with the end result. I haven't had a reply. They
promised to call me with the tracking number for the replacement that
they're shipping via the "super saver" route, but haven't heard back on
that, either.

I'm not out to trash these guys. All I'm interested in is reporting the
blow-by-blow factual details. Anyone reading is free to make his or her
own judgment about The Gyro House based on my experience with them.



JKG
  #17  
Old December 10th 05, 03:02 PM posted to rec.aviation.owning
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Default The Gyro House


"Jonathan Goodish" wrote in message
...
In article .com,
"Robert M. Gary" wrote:

It sounds like they didn't know what the shelf live was but then
corrected it after you pointed it out. It sounds like what you really
want is an apology but those seem rare around here. I had a shop over


I really didn't care about the apology, what I really wanted was for
them to make it right. "Make it right" should consist of falling on the
sword and getting me the CORRECT order as soon as humanly possible.
Instead, they acted as if they were doing me a favor by offering to send
me what I had originally asked for.


Jonathan, you already know the answer to all of this. Paid with a CC? Return
everything and dispute the charge. If they bitch, have your lawyer draw up a
nastygram. By cutting them more slack you're telling them that they're
business practices are OK because people will let them get away with what
they do. It really is that simple.


  #18  
Old December 12th 05, 01:19 AM posted to rec.aviation.owning
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Posts: n/a
Default The Gyro House

In article ,
"Juan Jimenez" wrote:
I really didn't care about the apology, what I really wanted was for
them to make it right. "Make it right" should consist of falling on the
sword and getting me the CORRECT order as soon as humanly possible.
Instead, they acted as if they were doing me a favor by offering to send
me what I had originally asked for.


Jonathan, you already know the answer to all of this. Paid with a CC? Return
everything and dispute the charge. If they bitch, have your lawyer draw up a
nastygram. By cutting them more slack you're telling them that they're
business practices are OK because people will let them get away with what
they do. It really is that simple.


I thought about that, and almost went through with it, but my
replacement gyro arrived at the shipper's hub on Friday morning. I had
to drive 50 miles round-trip to get it. It was dated October 2005 and
was in original Sigma-Tek packaging. I really needed the gyros on time,
so I decided to give them one last chance. The end result is that they
did deliver what I asked for, though in the timeframe that I had
requested, and not without some inconvenience to me.

Now, we'll see if they give me the core credit that they promised.



JKG
  #19  
Old January 2nd 06, 03:39 AM posted to rec.aviation.owning
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Default The Gyro House

I wanted to follow up with the conclusion to this ordeal so that others
may benefit in the future.

The Gyro House did agree to send me a replacement gyro for the
"repackaged" one that was 8 months old, though they wouldn't send it
with the priority shipping that I needed to meet my schedule. In order
to get the gyro to my mechanic before I left town, I had it shipped to
the shipper's distribution center and drove to the distribution center
(through the snow) to get it in the morning before I left town.

The new gyro was date stamped October 2005 and was in the original
manufacturer's packaging, so I was pleased with the replacement unit. I
had to pay to ship the "repackaged" gyro back to them to get the credit
(they did charge me when they shipped the replacement.) Once they
received the "repackaged" gyro, they did credit me without a hassle,
though they called me shortly thereafter and tried to tell me that it
was really Sigma-Tek's mistake and not theirs, since Sigma-Tek had
mislabeled the box. I have no idea what their explanation could
possibly mean, and they didn't explain why Sigma-Tek would have placed a
badge for "The Gyro House" on the gyro and then repackaged it
differently from the normal Sigma-Tek packaging, so needless to say
TGH's explanation doesn't make any sense. I refuse to believe that they
didn't know they were sending me a repackaged (and possibly not new)
gyro. But, they gave me the credit without a problem, and that's what
mattered.

They also provided the promised core credit for my old gyros.

I can't say that I wouldn't do business with them again, but before I
did, I would get their agreement on terms & conditions in writing before
the transaction. I suspect that they would be unwilling to make the
same commitments to me in writing that they made on the phone.

Unfortunately, I'm not sure that most other vendors would have performed
any better.


JKG


In article ,
Jonathan Goodish wrote:

Does anyone have experience with The Gyro House in Auburn, CA?

I ordered two factory-new Sigma-Tek vac gyros from them recently, with
air freight. When I ordered them, I mentioned repeatedly that I was
looking for factory new gyros and preferred that the gyros be no more
than 30-60 days old. The Gyro House confirmed that the gyros were
factory new, and that they had some on the shelf that were within the 30
day window.

When the gyros arrived, one of them appeared to have been repackaged
(shrink-wrapped) by The Gyro House with one of their stickers on top of
the instrument (under the shrink-wrap.) This gyro was date-stamped
April 2005.

The other gyro appeared to be in the original Sigma-Tek packaging and
was date-stamped November 2005.

Having concerns about the repackaging and shelf-life of the gyro from
April, I called Sigma-Tek, who told me that their gyros have a
recommended 6 month shelf life. They suggested that I ask The Gyro
House to replace the unit dated April 2005.

The Gyro House told me that I shouldn't have any concerns about a gyro
that's been on the shelf for 8 months, but they weren't willing to
commit that the gyro wouldn't have a reduced life-span. They did offer
to locate a newer gyro and ship it to me as an exchange, but they balked
at my request for expedited shipping even though they did not ship me
what I'd asked for the first time. They further told me that they would
be losing money on the returned gyro, because it would have to be
"re-worked" due to the fact that it was outside of Sigma-Tek's 6 month
window.

So... I'm trying to digest this situation and determine whether or not
I'm making a big deal out of nothing. Is 8 months on the shelf really
too long? Should receiving a re-packaged "factory new" gyro raise a red
flag, or is this a common procedure for these types of shops? Any other
first-hand experiences or advice?



Thanks,
JKG

  #20  
Old January 2nd 06, 09:16 PM posted to rec.aviation.owning
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Posts: n/a
Default The Gyro House

I have had good luck with the Gyro House (2 encounters), Jon, but I will be
certain in the future to specify EXACTLY what I expect from them. Your
posting was very helpful.

DB

"Jonathan Goodish" wrote in message
...
I wanted to follow up with the conclusion to this ordeal so that others
may benefit in the future.

The Gyro House did agree to send me a replacement gyro for the
"repackaged" one that was 8 months old, though they wouldn't send it
with the priority shipping that I needed to meet my schedule. In order
to get the gyro to my mechanic before I left town, I had it shipped to
the shipper's distribution center and drove to the distribution center
(through the snow) to get it in the morning before I left town.

The new gyro was date stamped October 2005 and was in the original
manufacturer's packaging, so I was pleased with the replacement unit. I
had to pay to ship the "repackaged" gyro back to them to get the credit
(they did charge me when they shipped the replacement.) Once they
received the "repackaged" gyro, they did credit me without a hassle,
though they called me shortly thereafter and tried to tell me that it
was really Sigma-Tek's mistake and not theirs, since Sigma-Tek had
mislabeled the box. I have no idea what their explanation could
possibly mean, and they didn't explain why Sigma-Tek would have placed a
badge for "The Gyro House" on the gyro and then repackaged it
differently from the normal Sigma-Tek packaging, so needless to say
TGH's explanation doesn't make any sense. I refuse to believe that they
didn't know they were sending me a repackaged (and possibly not new)
gyro. But, they gave me the credit without a problem, and that's what
mattered.

They also provided the promised core credit for my old gyros.

I can't say that I wouldn't do business with them again, but before I
did, I would get their agreement on terms & conditions in writing before
the transaction. I suspect that they would be unwilling to make the
same commitments to me in writing that they made on the phone.

Unfortunately, I'm not sure that most other vendors would have performed
any better.


JKG


In article ,
Jonathan Goodish wrote:

Does anyone have experience with The Gyro House in Auburn, CA?

I ordered two factory-new Sigma-Tek vac gyros from them recently, with
air freight. When I ordered them, I mentioned repeatedly that I was
looking for factory new gyros and preferred that the gyros be no more
than 30-60 days old. The Gyro House confirmed that the gyros were
factory new, and that they had some on the shelf that were within the 30
day window.

When the gyros arrived, one of them appeared to have been repackaged
(shrink-wrapped) by The Gyro House with one of their stickers on top of
the instrument (under the shrink-wrap.) This gyro was date-stamped
April 2005.

The other gyro appeared to be in the original Sigma-Tek packaging and
was date-stamped November 2005.

Having concerns about the repackaging and shelf-life of the gyro from
April, I called Sigma-Tek, who told me that their gyros have a
recommended 6 month shelf life. They suggested that I ask The Gyro
House to replace the unit dated April 2005.

The Gyro House told me that I shouldn't have any concerns about a gyro
that's been on the shelf for 8 months, but they weren't willing to
commit that the gyro wouldn't have a reduced life-span. They did offer
to locate a newer gyro and ship it to me as an exchange, but they balked
at my request for expedited shipping even though they did not ship me
what I'd asked for the first time. They further told me that they would
be losing money on the returned gyro, because it would have to be
"re-worked" due to the fact that it was outside of Sigma-Tek's 6 month
window.

So... I'm trying to digest this situation and determine whether or not
I'm making a big deal out of nothing. Is 8 months on the shelf really
too long? Should receiving a re-packaged "factory new" gyro raise a red
flag, or is this a common procedure for these types of shops? Any other
first-hand experiences or advice?



Thanks,
JKG



 




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