Spot tracker renewal

I have had a Spot tracker since 2009 and have never had to use it in an emergency thankfully. Was considering on switching to In-Reach which can be activated for only when I do trips out west once each year. My basic spot charges had increased from around $165 with tracking option in 2009 to close to $200 this year. This was due to undefined surcharges and replacement protection which I had not approved of that had been added to my bill.

Called Spot to cancel my plan which I mentioned as the reason for my call to the agent. I was polite and friendly to the customer rep and they offered to reduce my subscription cost back to the 2009 fee including tracking and additionally offered a $50.00 loyalty discount. I agreed to continue the subscription. Be sure to call prior to your renewal date and talk to customer service, not the billing department.

Called on a Thursday around noon and didn't have to wait too long on hold either as others have had too.

There have been other threads on this topic if you want to get others take on it too.

(F)